On Wed, 1 May 2002, Benjamin Scott wrote:
>   What do you mean by "sucking"?  That's rather vague.  :)

A bunch of us here are "hardware geeks" - what exactly that means.. hell 
if I know, but - what it results in is that we're responsible for a lot of 
hardware where we work and where we play... we started tallying everything 
we'd been fixing, etc... and we all have had the most issues with WD hard 
drives... be it bad sectors or out and out failures.  Maxtor -was- up 
there, but they've since dropped back.

>   I'm more interested in the fact that WDC will RMA the drive for two years
> longer than Maxtor will.  3-year vs 5-year warranty.

How many drives have you had fail after 3 years that you actually RMA'd?  
Just curious - it's never happened to me.  In 3 years, drives will have 
become so cheap and advanced in a number of ways that it just makes sense 
to upgrade... just my opinion..

>   Someone recently made a big stink about the fact that IBM published specs
> that give the duty cycle the drive is tested for.  All manufacturers make
> that sort of assumption when they come up with their MTBF ratings for
> "desktop" drives; IBM just made it obvious.  The warranty period should not
> be affected; if IBM gave you static about that, complain to your sales rep.  
> If they still won't budge, complain to the BBB. 

I agree, you've got to do "something" but the BBB really isn't much of a 
force.  It doesn't hurt to do it, but.. Again, this would be opinion:)

Check out slashdot - I think they had it on there... we're not the only 
ones here.  The drives are just failing... even if some people are getting 
RMA's, the drives are still junk, and can't be run in a production 
system reliably.. why would I want to pursue it more, spend more time 
(time = money) rather than just take the whack on the knuckles and say 
'Sorry, IBM drives are off the list.  Lets buy these other ones.'

It doesn't hurt to hunt down the RMA (if they're being difficult) when you 
have time, but ... who has that?

-- 

Like playing a harp before a cow...


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