On Wed, 26 Jun 2002 [EMAIL PROTECTED] wrote: > > Which can also be done effectively by phone, especially if you use their > > toll free ordering line to complain. > > This I disagree with. Your call costs them next to nothing. They can put > you on hold endlessly, leave you in voicemail limbo, transfer you around in > circles, or just plain disconnect you. I've been there many, many times. > Being able to physically go somewhere, see a manager, and tie him or her up > with your problem until it is solved is worlds better than a phone call.
So then web vendors need to start recognizing this. How do they compete there? The reason they can offer the 'deals' is because they don't have that overhead... so, maybe they team up with some national company in their main distribution center's area (that doesn't compete with their products) and makes an agreement to use their office & personnel for returns and pays the other company per use. That would certainly make me go to an online vendor over a local one.. sure they'd have to increase the price a bit, but not as much as they would if they tried to do it on their own.. Or maybe a few of the big online vendors (amazon, buy.com?) could get together and pop up a few places in the major metro areas specifically for returns or 'in store pickup'... no retail displays still and all the costs that go with them, but slightly more overhead.. -- "Intelligence complicates. Wisdom simplifies." -- Mason Cooley ***************************************************************** To unsubscribe from this list, send mail to [EMAIL PROTECTED] with the text 'unsubscribe gnhlug' in the message body. *****************************************************************
