On Tue, Nov 15, 2011 at 8:54 AM, José Aliste <[email protected]> wrote:
> Hi, > > > > On Tue, Nov 15, 2011 at 10:47 AM, Andre Klapper <[email protected]> wrote: > > I spent the weekend attending Mozilla's "MozCamp Europe" conference and > > attended some support/documentation sessions. > > > > I was impressed by the infrastructure of support.mozilla.org: > > Page access statistics for each article (issues that are popular might > > imply required UI improvements), combined with a > > "Was this article helpful? [Yes] [No]" > > at the end of every article - if the "Yes" percentage suddenly drops it > > implies that the article is not correct anymore and needs an overhaul. > > > > I assume that GNOME does not have enough manpower to set up something > > similar for library.gnome.org, but it might be a direction to follow in > > the long run. > It depends on how do you want to get the statistics and how much > information do you want in them. There are several > sites that offer online statistics for your websites, but those are > closed-sourced and payed... but depending on the cost, maybe this is > an option? (Say, lets get statistics for one or two months to see if > we can get some useful info) > > Greetings > > I'm not sure how they do it, exactly, but they're able to push their weekly metrics out to a shared Google Docs spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0Aibg4PvTbjUKcGlBLWEtZFhDTDJwN3ZCNXBUdTBIS0E&hl=en_US#gid=0 The "SUMO" platform is Django-based, and the source is available on github: https://github.com/jsocol/kitsune I think this is something to look at in the future, but I am personally more focused on getting decent mallard-based help for all of GNOME's core apps at this time. Jim
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