John, If the user is on Windows, could this be a matter of the "Initial Report Taking Forever" bug?
> On Apr 8, 2018, at 8:25 AM, John Ralls <jra...@ceridwen.us> wrote: > > > >> On Jan 7, 2018, at 5:23 PM, Ron Burek <rb66...@gmail.com> wrote: >> >> I am currently using ver. 2.6.12 and decided to upgrade to 2.6.19 on Win 10 >> Pro (fully updated). When I use any version greater than 2.6.16 and try to >> generate any report, the program crashes. Ver 2.6.16 and back down to >> 2.6.12 work perfectly. >> >> Not certain if this is correct but I found a trace report in \user\app >> data\local\temp\gnucash.trace.M3PICZ.log with the following line "* >> 18:31:13 WARN <gnc.app-utils> Could not spawn perl: Failed to execute >> child process (No such file or directory) ". >> >> Can someone please point me towards possible fixes. Yes, I have tried >> searching throughout the mail list and elsewhere but have not found a >> solution. > > The error message about perl is normal if you haven’t configured online price > retrieval. > > A crash is worth a bug report, so please file one after running GnuCash from > a command prompt (CMD or Powershell): > "c:\Program Files (x86)\gnucash\bin\gnucash" --debug --extra > and running a report that crashes GnuCash. Attach the resulting trace file to > the bug report, compressing it first if necessary. > > Regards, > John Ralls > > _______________________________________________ > gnucash-user mailing list > email@example.com > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list firstname.lastname@example.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.