It works now. Although I had placed Gnucash.dmg in the Application folder, it
still didn't work - I would go to open and the app icon would disappear. That
is when I reached out to the group for advice.
Once I followed your debug advice, I opened Gnucash from the Applications
folder (through Finder) - all my files appeared. Then I dragged a copy of the
application onto my Dock and now I can open Gnucash directly by clicking on
that icon.
I hope this explanation makes sense. Thanks again.
On Saturday, September 22, 2018, 9:25:35 PM EDT, John Ralls
<[email protected]> wrote:
So it launches from the command line but not from Finder? That's not good.
Please run Applications:Utilities:Console and select "User Reports" in the
sidebar and see if there are any reports whose name begins with "Gnucash".
Regards,
John Ralls
> On Sep 22, 2018, at 6:12 PM, Alison Fox <[email protected]> wrote:
>
> Thank you. Your suggestion (see below) for going to Applications and and
> adding the prompt did work. Below, to remind everyone, is your suggestion.
>
> try opening Applications:Utilities:Terminal and at the prompt typing
> /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
>
> Thanks again.
>
>
>
>
>
> On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls
> <[email protected]> wrote:
>
>
>
>
> > On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user
> > <[email protected]> wrote:
> >
> > Hi.
> > Hoping someone can help me. I am on a MacAir running MacOS High Sierra
> > version 10.13.4
> > When I went to open Gnucash, it will not open. I tried several ways, but
> > it says the software may not be compatible. I downloaded the latest
> > version. It downloads and I saved and open the application. It verifies
> > it and then asks if I want to open it even thought from Internet. I say
> > yes. It looks like the icon is bouncing and about to open, but then it
> > simply vanishes.
> > I can't get my files and I can't open the older version or the one I just
> > downloaded. Any suggestions?
>
>
> It's not clear from your description that you dragged Gnucash.app out of the
> dmg folder to somewhere else (usually the main Applications folder). If you
> didn't, do so.
>
> The next thing to check is the trace file (see
> https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try
> opening Applications:Utilities:Terminal and at the prompt typing
> /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
>
> See if it displays anything to the terminal window; it will also write a much
> larger trace file that might shed some light on the problem.
>
> Regards,
> John Ralls
>
>
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