Bumping to see if anyone has suggestions. The screen shot is below. > Begin forwarded message: > > From: "Eric Rathhaus (general)" <[email protected]> > Subject: Re: [GNC] best accounting practice for refund > Date: July 26, 2019 at 11:34:40 AM PDT > To: Adrien Monteleone <[email protected]>, Geert Janssens > <[email protected]>, gnucash-user <[email protected]> > Cc: gnucash-user <[email protected]> > > Hi Bumping this thread to see if anyone has an idea how to proceed. > >> On Jul 16, 2019, at 10:43 AM, Eric Rathhaus (general) >> <[email protected] <mailto:[email protected]>> wrote: >> >> Any thoughts on how to proceed? >> >>> On Jul 13, 2019, at 4:17 PM, Eric Rathhaus (general) >>> <[email protected] <mailto:[email protected]>> wrote: >>> >>> Hi Geert - You’re correct about what happened. However, I can’t see how >>> to change the offset. The transactions appear as follows in my AR account >>> >>> >>> <PastedGraphic-5.tiff> >>> >>> The only place I can see to reduce theis the payment transaction before >>> gnu automatically sends the amount from AR to liabilities. But I can’t >>> edit that transaction. Would I just delete it? >>> >>>> On Jul 3, 2019, at 10:50 PM, Eric Rathhaus (general) >>>> <[email protected] <mailto:[email protected]>> wrote: >>>> >>>> Thanks, Adrien for your assistance and patience. >>>> >>>>> On Jul 3, 2019, at 10:35 PM, Adrien Monteleone >>>>> <[email protected] <mailto:[email protected]>> >>>>> wrote: >>>>> >>>>> Short answer — yes. >>>>> >>>>> Slightly longer answer — figure out what caused that to happen, undo it, >>>>> and then redo the payment properly. >>>>> >>>>> The reason for doing so rather than just creating a correcting entry is >>>>> so that you learn what went wrong and don’t repeat the same situation in >>>>> the future. (you’d also need to make good notations in the correcting >>>>> entry so that far in the future, you don’t question why it is there) >>>>> >>>>> I’d suspect that you chose the liability account as a source account like >>>>> you’d choose some asset account. You don’t need to select an account when >>>>> doing an offset. >>>>> >>>>> Regards, >>>>> Adrien >>>>> >>>>>> On Jul 4, 2019, at 12:04 AM, Eric Rathhaus (general) >>>>>> <[email protected] <mailto:[email protected]>> wrote: >>>>>> >>>>>> So I did assign the credit note to the AR account and then processed two >>>>>> payments by selecting the posted invoices and the credit note all in the >>>>>> AR account. I didn’t do anything else but somehow the remaining balance >>>>>> of the credit note ended up in a liability account. Should I just move >>>>>> it back to the AR account to keep it simple? >>>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> gnucash-user mailing list >>>>> [email protected] <mailto:[email protected]> >>>>> To update your subscription preferences or to unsubscribe: >>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>> <https://lists.gnucash.org/mailman/listinfo/gnucash-user> >>>>> If you are using Nabble or Gmane, please see >>>>> https://wiki.gnucash.org/wiki/Mailing_Lists >>>>> <https://wiki.gnucash.org/wiki/Mailing_Lists> for more information. >>>>> ----- >>>>> Please remember to CC this list on all your replies. >>>>> You can do this by using Reply-To-List or Reply-All. >>>> >>> <PastedGraphic-3.tiff> >
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