Can you run following command in a command prompt and check info on that
file:
c: & cd \ & dir "libgdk-3-0.dll" /s
It should output as follows:
Volume in drive C is OS - WD SSD
Volume Serial Number is 7266-A41F
Directory of c:\Program Files (x86)\gnucash\bin
05/20/2022 03:21 AM 1,365,182 libgdk-3-0.dll
1 File(s) 1,365,182 bytes
Total Files Listed:
1 File(s) 1,365,182 bytes
0 Dir(s) 141,615,849,472 bytes free
c:\>
Afterwards get the permissions on it by going to the directory displayed on
as follows:
cd "c:\Program Files (x86)\gnucash\bin" & icacls libgdk-3-0.dll
It should output as follows:
c:\Program Files (x86)\gnucash\bin>cd "c:\Program Files (x86)\gnucash\bin" &
icacls libgdk-3-0.dll
libgdk-3-0.dll NT AUTHORITY\SYSTEM:(I)(F)
BUILTIN\Administrators:(I)(F)
BUILTIN\Users:(I)(RX)
APPLICATION PACKAGE AUTHORITY\ALL APPLICATION
PACKAGES:(I)(RX)
APPLICATION PACKAGE AUTHORITY\ALL RESTRICTED APPLICATION
PACKAGES:(I)(RX)
Successfully processed 1 files; Failed processing 0 files
c:\Program Files (x86)\gnucash\bin>
It would be worth to see if that file exist after an uninstall. If it does
then it potential that that file is either corrupt or you don't have
privileges to access the file (hence I recommended renaming it after
uninstall in previous message).
----------------------------------------------------------------------
Message: 1
Date: Wed, 14 Sep 2022 17:06:24 +0100
From: "Richard Clarkson" <[email protected]>
To: "'Richard Clarkson'" <[email protected]>, "'nvsoar'"
<[email protected]>
Cc: <[email protected]>
Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
Windows 11
Message-ID: <[email protected]>
Content-Type: text/plain; charset="UTF-8"
Adrien
Thank you for your suggestion. I am a novice, but I worked out how to view
the Windows logs and think this is the relevant part:
Sig[3].Name=Fault Module Name
Sig[3].Value=libgdk-3-0.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=3.24.34.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Does this mean I have to try and replace the highlighted dll?
Richard
----------------------------------------------------------------------
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