Please remember to do a "reply-all" so that the Gnucash Users forum is also notified; I have copied the group on this response.
I'll try not to be overly technical, but we will need the group because there is one piece of information that I don't have, and the group probably will. A note; there is a significant difference between the GnuCash "program", and your GnuCash "data". It sounds to me like the Gnucash is fine - it comes up and you get a blank window. This tells me that the program is working, but just cannot find any data file. The "program" (on the Mac) lives in the Application folder -- in the Finder, you can select the "Go" menu and select "Applications", and GnuCash should be there. There should only be one "program". So, you just need to find your data file... and this is the part that the group can help with: I assume (because you declared yourself to not be very tech savvy) that you have not stored the file in any custom place (I have, and I don't remember where the data is stored by default -- I have a vague memory that it is somewhere in your home folder. When you say the data is stored on "the SSD", I assume you mean your Mac's main hard drive, right? If I remember correctly, on the Mac, GnuCash always opens the last file. When you bring it up and it is "blank", you have have menus across the top, right? Under your "File" menu, is there a file name between the "Properties" and the "Close"? That should be your data file -- I call mine "Richard", so I have "1 Richard.gnucash" there. If you select this entry, it should load your file. If you don't have anything listed, that's another problem. Best wishes (and remember to reply to all so that the group can see this) On Thu, Jun 26, 2025 at 9:33 PM Owen Willows <[email protected]> wrote: > Thanks Richard, > I have looked at all areas where the program could be - I have seen 2 > 'Gnucash app’ icons that open with the blank window that I spoke about. > I have even tried to download a new program but that too opens with a > blank screen as described. > To my knowledge, the data file is on the SSD - but these are the ones that > open with a blank window. > > I am not very tech savvy so I may be looking in the wrong place. > > > On 27 Jun 2025, at 9:51 AM, R Losey <[email protected]> wrote: > > > > On Thu, Jun 26, 2025 at 8:33 PM Owen Willows <[email protected]> > wrote: > >> Dear Gnucash, >> >> I have a problem. >> Tried to open the program to find that it is entirely missing. Tried >> every option to get it back without success. >> When clicking on the Gnucash icon, it opens a blank window headed >> “Unsaved book - Gnucash” >> I am using a MacBook Air M2 - 13 inch. I am running Mac OS Sequoia 15.5. >> The download file reads: Gnucash-Arm-5.11-2.dmg. >> I have been using Gnucash for a few years and would hate to lose all my >> financial records >> >> PLESASE HELP. >> >> Owen Willows. >> > > > It sounds like you have the GnuCash program, if it opens to a blank > window. What it sounds like is that it cannot find the data file where your > records are stored. Was that a local storage on your computer's hard > drive? Was it on an external drive? Was it on Dropbox? In the cloud > somewhere? > > If you *know* where your data file is, you can "Open" it from GnuCash. > GnuCash also keeps a list of the most recently used files, but if it can't > find it once, it asks if it should be removed... if you said yes, it won't > be in the MRU list. > > If you don't know where you keep your data file, you will need to find it > (or, use a backup). The data file has a file extension of ".gnucash" -- the > file name is set by you. > > GnuCash creates backup files that look like "<your file > name>.gnucash.<timestamp>.gnucash". > > But finding your file would be better... did you, perhaps, accidentally > delete it? Have you looked in the trash can? > > Others may have even more ideas. > > Best wishes! > > > > -- > _________________________________ > Richard Losey > [email protected] > Micah 6:8 > > > -- _________________________________ Richard Losey [email protected] Micah 6:8 _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
