I didn't try the 10/12 build, thought it'd be more useful to you to try
to get the stack trace.
I tried to follow the directions, but this is what I got. Do I have to
install python too?
The instructions you pointed me at didn't say anything about that. I
typed 'python'
and it looks like it has 3.13 installed? Do I have to define PYTHONHOME
and ...PATH?
To what?
And will the stack trace have symbols? Is a trace without symbols useful
at all?
c:\>win32-gdb\gdb.exe "C:\Program Files\gnucash\bin\gnucash.exe"
win32-gdb\gdb.exe "C:\Program Files\gnucash\bin\gnucash.exe"
Could not find platform independent libraries <prefix>
Could not find platform dependent libraries <exec_prefix>
Consider setting $PYTHONHOME to <prefix>[:<exec_prefix>]
Python path configuration:
PYTHONHOME = (not set)
PYTHONPATH = (not set)
program name = 'c:\mingw32/bin/python'
isolated = 0
environment = 1
user site = 1
import site = 1
sys._base_executable = 'c:\\mingw32/bin/python'
sys.base_prefix = 'D:\\a\\msys64\\mingw32'
sys.base_exec_prefix = 'D:\\a\\msys64\\mingw32'
sys.platlibdir = 'lib'
sys.executable = 'c:\\mingw32/bin/python'
sys.prefix = 'D:\\a\\msys64\\mingw32'
sys.exec_prefix = 'D:\\a\\msys64\\mingw32'
sys.path = [
'D:\\a\\msys64\\mingw32\\lib\\python310.zip',
'D:\\a\\msys64\\mingw32\\lib\\python3.10',
'D:\\a\\msys64\\mingw32\\lib\\lib-dynload',
'',
]
Fatal Python error: init_fs_encoding: failed to get the Python codec of the
filesystem encoding
Python runtime state: core initialized
ModuleNotFoundError: No module named 'encodings'
Current thread 0x00003b74 (most recent call first):
<no Python frame>
On 10/23/2025 9:14 PM, [email protected] wrote:
There was a fix delivered on 10/12 which might be relevant. I suggest
you try a more recent nightly build:
https://code.gnucash.org/builds/win32/stable/
If the issue persists, I suggest you file a bug and, if you are able,
provide the stack trace:https://wiki.gnucash.org/wiki/Stack_Trace
Regards,
Sherlock
On 10/23/25 5:21 PM, Paul Kinzelman wrote:
I recently upgraded 5.9 -> 5.13 with the problem I had to delete the
gnucash directory
to make it work.
So I thought 5.13 was working. Then today I tried to reconcile a charge
card account for the first time since I upgraded to 5.13
Everything was OK, I could reconcile everything (only 1 credit and 2
debits),
until I clicked on 'Finish'. It thought for awhile, then the window
just vanished which I assume is it crashing. The transactions I
marked as cleared were not cleared, it seemed to be set back to before I
tried to
reconcile the account so I could try it again.
I tried this 2 or 3 times (can't remember), crash happened same way
every time.
I uninstalled 5.13 and installed 5.12 and the reconcile worked as usual.
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