Hi Graeme, I believe this is a known issue and the solution is to uninstall GnuCash manually, delete the install folder (C:\Program Files (x86)\gnucash) and then re-install GnuCash.
Cheers David H. On Tue, 23 Dec 2025 at 15:56, GH & A Moore <[email protected]> wrote: > Hi all > > I have updated to ver 5.14 and it appeared to be all smooth sailing as has > previous updates except this issue > > > * > The created desktop shortcut does not work > * > I get his screen message [cid:6619e16a-e4a7-4cf1-8172-e966489cdc08] > > And then this screen shot when I hit ok > [cid:56c4be23-a751-42e5-b665-0b4ce07eca9e] > > > * > I have downloaded and reinstalled the program twice with the same issue > * > Before I did so the second time I deleted the created desktop shortcut in > case that was an issue...made no difference > * > I have then tried going to each of these application files in the program > file and created a shortcut on each of these and or simply open > * > [cid:697a1c65-226b-43f0-a149-e1fbb40c7355] > * > Nothing works and I don't know what to do > * > I have used gnucash for many years and updated each time very easily > * > Now I don't know what to as its an important part of my financial record > keeping > > Can anyone help please? (I am in Australia) > > Regards > > Graeme Moore > > > _______________________________________________ > gnucash-user mailing list > [email protected] > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
