Nancy -- see here it is again today. The messages in his pics are the
same message you are getting.
------ Forwarded Message ------
From "David H" <[email protected]>
To "GH & A Moore" <[email protected]>
Cc "[email protected]" <[email protected]>
Date 12/22/2025 10:21:30 PM
Subject Re: [GNC] Version 5.14 unable to open
Hi Graeme,
I believe this is a known issue and the solution is to uninstall GnuCash
manually, delete the install folder (C:\Program Files (x86)\gnucash) and
then re-install GnuCash.
Cheers David H.
On Tue, 23 Dec 2025 at 15:56, GH & A Moore <[email protected]> wrote:
Hi all
I have updated to ver 5.14 and it appeared to be all smooth sailing as has
previous updates except this issue
*
The created desktop shortcut does not work
*
I get his screen message [cid:6619e16a-e4a7-4cf1-8172-e966489cdc08]
And then this screen shot when I hit ok
[cid:56c4be23-a751-42e5-b665-0b4ce07eca9e]
*
I have downloaded and reinstalled the program twice with the same issue
*
Before I did so the second time I deleted the created desktop shortcut in
case that was an issue...made no difference
*
I have then tried going to each of these application files in the program
file and created a shortcut on each of these and or simply open
*
[cid:697a1c65-226b-43f0-a149-e1fbb40c7355]
*
Nothing works and I don't know what to do
*
I have used gnucash for many years and updated each time very easily
*
Now I don't know what to as its an important part of my financial record
keeping
Can anyone help please? (I am in Australia)
Regards
Graeme Moore
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