Nancy -- see here it is again today. The messages in his pics are the same message you are getting.

------ Forwarded Message ------
From "David H" <[email protected]>
To "GH & A Moore" <[email protected]>
Cc "[email protected]" <[email protected]>
Date 12/22/2025 10:21:30 PM
Subject Re: [GNC] Version 5.14 unable to open

Hi Graeme,

I believe this is a known issue and the solution is to uninstall GnuCash
manually, delete the install folder (C:\Program Files (x86)\gnucash) and
then re-install GnuCash.

Cheers David H.



On Tue, 23 Dec 2025 at 15:56, GH & A Moore <[email protected]> wrote:

 Hi all

 I have updated to ver 5.14 and it appeared to be all smooth sailing as has
 previous updates except this issue


   *
 The created desktop shortcut does not work
   *
 I get his screen message [cid:6619e16a-e4a7-4cf1-8172-e966489cdc08]

 And then this screen shot when I hit ok
 [cid:56c4be23-a751-42e5-b665-0b4ce07eca9e]


   *
 I have  downloaded and reinstalled the program twice with the same issue
   *
 Before I did so the second time I deleted the created desktop shortcut in
 case that was an issue...made no difference
   *
 I have then tried going to each of these application files in the program
 file and created a shortcut on each of these and or simply open
   *
 [cid:697a1c65-226b-43f0-a149-e1fbb40c7355]
   *
 Nothing works and I don't know what to do
   *
 I have used gnucash for many years and updated each time very easily
   *
 Now I don't know what to as its an important part of my financial record
 keeping

 Can anyone help please? (I am in Australia)

 Regards

 Graeme Moore


 _______________________________________________
 gnucash-user mailing list
 [email protected]
 To update your subscription preferences or to unsubscribe:
 https://lists.gnucash.org/mailman/listinfo/gnucash-user
 -----
 Please remember to CC this list on all your replies.
 You can do this by using Reply-To-List or Reply-All.

_______________________________________________
gnucash-user mailing list
[email protected]
To update your subscription preferences or to unsubscribe:
https://lists.gnucash.org/mailman/listinfo/gnucash-user
-----
Please remember to CC this list on all your replies.
You can do this by using Reply-To-List or Reply-All.
_______________________________________________
gnucash-user mailing list
[email protected]
To update your subscription preferences or to unsubscribe:
https://lists.gnucash.org/mailman/listinfo/gnucash-user
-----
Please remember to CC this list on all your replies.
You can do this by using Reply-To-List or Reply-All.

Reply via email to