Keith,
Are you manually entering your transactions?
Are you instead importing them from a download from your credit card
company? (or bank)
Are you doing both and updating when you import?
Regards,
Adrien
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On Tue, 2025-12-23 at 17:46 +0100, keith adams wrote:
12/23/2025 - Tue
Xubuntu 24.04 linux
Gnucash Version: 5.13
Build ID: Flathub 5.13-1
Finance::Quote: 1.67
Hello David:
For years GNC has worked perfectly for my Visa credit card.
In an effort to resolve the problem below, I changed from
"Liabilities > Credit Card > Visa" to "Liabilities > Visa" which is
current account structure. Issue remains.
Historically, payments from Checking account appear in Decrease
column (3rd from right) column and Balance column (negative, in red)
gets smaller.
Charges to Visa appear in the Increase column (2nd from right) and
Balance column (negative, in red, 1st on right) gets larger
(correctly, increases the negative amount).
On 11/04/25, however, I had to enter a Balancing entry (479.32) into
the Decrease column (3rd from right) The amount was exactly double
the Closing Balance shown on my Statement.
I checked multiple times and all statement amounts matched my GNC
entries (date, amount, and charge, payment, cleared or not, and
saved). Closed GNC and re-opened with no change. Since I was able
to force-balance I decided to wait for the next statement to see if
this was just a fluke.
On 12/04/25 I had to enter another Balancing entry (862.30) into the
Decrease column (3rd from right). Can't find any relation to any
other amounts or entries this time. Again I checked the statement
against GNC and everything matched perfectly.
Going forward from 12/04, however, all entries in Balance column (1st
on right) are in black, (positive) and charges entered into the
Increase column (2nd from right) decrease the Balance (1st on right,
which, now in black, positive, decreases the positive amount).
I considered re-installing Gnucash but don't want to lose access to
my data (goes back years). I do regular backups with RSYNC of my
entire machine to 2 external HDD's. (not with Gnucash *.CVS export).
I'm at a loss as to what's going on here and would really appreciate
your input. I hope it's OK to contact you directly here. Your
assistance with my previous "payment plan" problem (circa 7 Nov 2025)
was so prompt, correct and understandable and I'm quite confused by
the whole 'mailing list' system (I un-subscribed).
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