Heyo,
Recently, I installed linux mint 22.2 cinnamon. When emailing with an
issue, am I really supposed to upload my whole system information? I would
like to know if there is some pertinent bit of that which is enough, or if
it really is best to copy it all in case it wants to be referenced?
Because this is basically my first time asking a question to the whole mail
list, I am including it below. Meantime, my question/issue is this: when
I run my gnucash company file everything is fine until I try to run a
report. I go to reports, choose the type I waNT (it doesn't seem to matter
which one I ask for; I have tried several), and a new tab comes up where
the report should appear. At first it is white, but before the "choose
some options" bit has a chance to appear, the tab goes black. Usually, my
cursor works for a second or two before it freezes up. I have tried a
couple suggestions for how to unfreeze my NVidia, to no avail. I can't get
a terminal to appear through any command suggestion I've tried, and have
found no way to exit out except R-E-I-S-U-B.
I have a laptop with linux some slightly different version, 6.2.9, and it
can run reports just fine. The gnucash installation on the desktop was
slightly different than the one on the laptop, so I installed the exact
same one, 5.14.
Does anyone have any suggestions on how to resolve this issue? I have
tried updating NVidia drivers; I have the latest. Should I re-install
linux with the same exact kind of cinnamon mint? Would love some ideas...
Thanks in advance!
Julie
System:
Kernel: 6.17.0-14-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0
clocksource: tsc
Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7
dm: LightDM v: 1.30.0
Distro: Linux Mint 22.2 Zara base: Ubuntu 24.04 noble
Machine:
Type: Desktop System: Dell product: Inspiron 580 v: N/A serial:
<superuser required> Chassis:
type: 3 serial: <superuser required>
Mobo: Dell model: 0C2KJT v: A00 serial: <superuser required> uuid:
<superuser required>
BIOS: Dell v: A07 date: 11/13/2010
CPU:
Info: dual core model: Intel Core i3 550 bits: 64 type: MT MCP smt:
enabled arch: Westmere rev: 5
cache: L1: 128 KiB L2: 512 KiB L3: 4 MiB
Speed (MHz): avg: 1655 high: 1847 min/max: 1200/3200 cores: 1: 1359 2:
1832 3: 1582 4: 1847
bogomips: 25537
Flags: ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: NVIDIA GT218 [GeForce 210] vendor: Micro-Star MSI driver:
nouveau v: kernel arch: Tesla
pcie: speed: 2.5 GT/s lanes: 16 ports: active: DVI-I-1,VGA-1 empty:
HDMI-A-1 bus-ID: 01:00.0
chip-ID: 10de:0a65 class-ID: 0300 temp: 39.0 C
Device-2: Logitech Webcam C260 driver: snd-usb-audio,uvcvideo type: USB
rev: 2.0
speed: 480 Mb/s lanes: 1 bus-ID: 2-1.1.2:5 chip-ID: 046d:081a class-ID:
0102 serial: <filter>
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:
loaded: modesetting
unloaded: fbdev,vesa dri: nouveau gpu: nouveau display-ID: :0 screens: 1
Screen-1: 0 s-res: 2720x1024 s-dpi: 96 s-size: 719x270mm (28.31x10.63")
s-diag: 768mm (30.24")
Monitor-1: DVI-I-1 pos: primary,bottom-r model: ViewSonic VX1935wm
serial: <filter>
res: 1440x900 hz: 60 dpi: 90 size: 408x255mm (16.06x10.04") diag: 481mm
(18.9") modes:
max: 1440x900 min: 720x400
Monitor-2: VGA-1 pos: top-left model: Dell 1908FP serial: <filter> res:
1280x1024 hz: 60
dpi: 86 size: 376x301mm (14.8x11.85") diag: 482mm (19") modes: max:
1280x1024 min: 720x400
API: EGL v: 1.5 hw: drv: nvidia nouveau platforms: device: 0 drv: nouveau
device: 1 drv: swrast
gbm: drv: nouveau surfaceless: drv: nouveau x11: drv: nouveau inactive:
wayland
API: OpenGL v: 4.5 compat-v: 3.3 vendor: mesa v: 25.2.8-0ubuntu0.24.04.1
glx-v: 1.4
direct-render: yes renderer: NVA8 device-ID: 10de:0a65
Audio:
Device-1: Intel 5 Series/3400 Series High Definition Audio vendor: Dell 5
driver: snd_hda_intel
v: kernel bus-ID: 00:1b.0 chip-ID: 8086:3b56 class-ID: 0403
Device-2: NVIDIA High Definition Audio vendor: Micro-Star MSI driver:
snd_hda_intel v: kernel
pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:0be3
class-ID: 0403
Device-3: Logitech Webcam C260 driver: snd-usb-audio,uvcvideo type: USB
rev: 2.0
speed: 480 Mb/s lanes: 1 bus-ID: 2-1.1.2:5 chip-ID: 046d:081a class-ID:
0102 serial: <filter>
API: ALSA v: k6.17.0-14-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse
status: active
2: wireplumber status: active 3: pipewire-alsa type: plugin
Network:
Device-1: Broadcom NetLink BCM57788 Gigabit Ethernet PCIe vendor: Dell
driver: tg3 v: kernel
pcie: speed: 2.5 GT/s lanes: 1 port: N/A bus-ID: 03:00.0 chip-ID:
14e4:1691 class-ID: 0200
IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
Local Storage: total: 1.36 TiB used: 59.08 GiB (4.2%)
ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 500GB size: 465.76 GiB
speed: 3.0 Gb/s
tech: SSD serial: <filter> fw-rev: 4B6Q scheme: GPT
ID-2: /dev/sdb vendor: Samsung model: SSD 870 EVO 1TB size: 931.51 GiB
speed: 3.0 Gb/s
tech: SSD serial: <filter> fw-rev: 2B6Q scheme: GPT
Partition:
ID-1: / size: 456.88 GiB used: 59.07 GiB (12.9%) fs: ext4 dev: /dev/sda3
ID-2: /boot/efi size: 512 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda2
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file:
/swapfile
USB:
Hub-1: 1-0:1 info: full speed or root hub ports: 4 rev: 2.0 speed: 480
Mb/s lanes: 1
chip-ID: 1d6b:0002 class-ID: 0900
Hub-2: 2-0:1 info: full speed or root hub ports: 2 rev: 2.0 speed: 480
Mb/s lanes: 1
chip-ID: 1d6b:0002 class-ID: 0900
Hub-3: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
speed: 480 Mb/s
lanes: 1 chip-ID: 8087:0020 class-ID: 0900
Hub-4: 2-1.1:3 info: Microchip (formerly SMSC) Hub ports: 4 rev: 2.0
speed: 480 Mb/s lanes: 1
power: 2mA chip-ID: 0424:2504 class-ID: 0900
Device-1: 2-1.1.2:5 info: Logitech Webcam C260 type: video,audio driver:
snd-usb-audio,uvcvideo
interfaces: 4 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA chip-ID:
046d:081a class-ID: 0102
serial: <filter>
Hub-5: 2-1.3:4 info: Terminus Hub ports: 4 rev: 2.0 speed: 480 Mb/s
lanes: 1 power: 100mA
chip-ID: 1a40:0101 class-ID: 0900
Device-1: 2-1.3.1:6 info: Primax HP Optical Mouse type: mouse driver:
hid-generic,usbhid
interfaces: 1 rev: 2.0 speed: 1.5 Mb/s lanes: 1 power: 98mA chip-ID:
0461:4d0f class-ID: 0301
Device-2: 2-1.3.2:7 info: Silicon Motion - Taiwan (formerly Feiya ) Flash
Drive
type: mass storage driver: usb-storage interfaces: 1 rev: 2.0 speed:
480 Mb/s lanes: 1
power: 100mA chip-ID: 090c:1000 class-ID: 0806 serial: <filter>
Device-3: 2-1.3.3:8 info: Dell QuietKey Keyboard type: keyboard driver:
hid-generic,usbhid
interfaces: 1 rev: 1.1 speed: 1.5 Mb/s lanes: 1 power: 70mA chip-ID:
413c:2106 class-ID: 0301
Hub-6: 3-0:1 info: full speed or root hub ports: 2 rev: 2.0 speed: 480
Mb/s lanes: 1
chip-ID: 1d6b:0002 class-ID: 0900
Hub-7: 3-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0
speed: 480 Mb/s
lanes: 1 chip-ID: 8087:0020 class-ID: 0900
Device-1: 3-1.2:3 info: Fitipower Integrated Mass Storage Device type:
mass storage
driver: usb-storage interfaces: 1 rev: 2.0 speed: 480 Mb/s lanes: 1
power: 250mA
chip-ID: 18e3:9106 class-ID: 0806 serial: <filter>
Device-2: 3-1.4:4 info: Canon CanoScan LiDE 210 type: <vendor specific>
driver: N/A
interfaces: 1 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA chip-ID:
04a9:190a class-ID: ff00
Hub-8: 4-0:1 info: full speed or root hub ports: 2 rev: 1.1 speed: 12
Mb/s lanes: 1
chip-ID: 1d6b:0001 class-ID: 0900
Hub-9: 5-0:1 info: full speed or root hub ports: 2 rev: 1.1 speed: 12
Mb/s lanes: 1
chip-ID: 1d6b:0001 class-ID: 0900
Sensors:
System Temperatures: cpu: 55.0 C mobo: N/A gpu: nouveau temp: 40.0 C
Fan Speeds (rpm): cpu: 935 fan-2: 812
Repos:
Packages: 2560 pm: dpkg pkgs: 2545 pm: flatpak pkgs: 15
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/element-io.list
1: deb [signed-by=/usr/share/keyrings/element-io-archive-keyring.gpg]
https: //packages.element.io/debian/ default main
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
Active apt repos in:
/etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com zara main upstream import backport
2: deb http: //archive.ubuntu.com/ubuntu noble main restricted universe
multiverse
3: deb http: //archive.ubuntu.com/ubuntu noble-updates main restricted
universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu noble-backports main
restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ noble-security main
restricted universe multiverse
Info:
Memory: total: 12 GiB note: est. available: 9.58 GiB used: 4.58 GiB
(47.9%)
Processes: 306 Power: uptime: 6m states: freeze,mem,disk suspend: deep
wakeups: 0
hibernate: platform Init: systemd v: 255 target: graphical (5) default:
graphical
Compilers: gcc: 13.3.0 Client: Cinnamon v: 6.4.8 inxi: 3.3.34
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