Goanet next meets in Goa: January 7, 4 pm (meeting point: Kala Academy canteen). Goanet founder Herman Carneiro will be there. See you there! ------------------------------
Almost to be expected . . . . ???? ............ Indian call centre quality declining: British survey Prasun Sonwalkar (IANS) London, January 2
There is a growing sense of ennui among British customers dealing with Indian call centre workers over poor diction, according to a recent survey.
The quality of Indian call centre workers is said to be declining rapidly as poorly qualified and trained staff is being deployed to meet demand from Western companies, says the survey. . . . . .
From: From: http://www.hindustantimes.com/news/181_516160,0003.htm
Tim de Mello [EMAIL PROTECTED] CANADA
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