Since Friday, June 3rd, I was aware of a problem at Sancharnet when a
client phoned me from Kuwait to say he had sent me an e-mail which I seem
to have not received. Saturday also I received a few indicators that
e-mails sent to sancharnet addresses were not being delivered AND there
were no bounces being reported back to the sender either..
Since Tuesday I have been receiving maybe just one fifth of the e-mails I
receive on a normal day. If one phones "1957", which is the generic help
line for BSNL they are not aware of the problem.
If one phones 2423741 (Internet specific) many of the operators appear to
be unaware of the problem and admit there is a problem only after
consulting with others. I spoke to the woman in charge today and she
admitted to a problem but said that since the severs were in Mumbai and
Poona it was taking time to rectify the problem.
I suggest that everyone affected by the Sancharnet problem please call up
2423741 so they can be convinced about the magnitude of the problem and
then maybe give due importance to the rectification.
Be warned that they will initially try to bluff you into believing that the
problem is at your end because of your e-mailing software etc etc. They
can't bluff a old timer like me and therefore had to admit a major problem
exists.
Cecil
P.S.
If anybody has not received a reply from me to personal or work related
e-mail in the last few days please resend it with a c.c to
<[EMAIL PROTECTED]> and a c.c. to <[EMAIL PROTECTED]>.
Thus I will get an alert on my mobile. I then will check my Sancharnet
account and if no mail is in then I can check my Apexmail account.
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