BC (Goanet's one and only) missed a golden opportunity to brand-name / trademark the one word for which he is most famous for. Read below for the rest of the story from Reuters as it appeared on the wire service. Now Bharti will be really taking over.
Nortel revamps services business to drive growth By Sue Thomas TORONTO (Reuters) - Nortel Networks Corp. (NT) said on Monday it had revamped its services business to propel growth as it unveiled a big services contract with Bharti Tele-Ventures, India's largest mobile phone operator. Nortel, North America's biggest telecommunications equipment provider, said it had signed a five-year deal to provide call center services for Bharti, which has a more than 22 percent market share of the mobile phone market in India. Nortel would not disclose the terms of the deal, but Curt Hopkins, Nortel's global services vice-president of sales and marketing, described it as "significant. It is quite sizable." Hopkins said that Nortel, which already does business with Bharti, had beat "the usual suspects" to clinch the deal. "It was a very hard fought campaign," he told Reuters in an interview. "But at the end of the day what we were able to do for them was really solve their significant business issues, which was handling their huge number of new customers." Bharti has almost 20 million subscribers, adding 1.05 million users in January, and another 1.07 million last month as phone ownership surges in India, Asia's third-largest economy. Under the deal, Nortel will create a network operations center in New Delhi and supply network design, integration, support and maintenance services for Bharti's contact center. Hopkins said Nortel would seek more such deals in India, as well as in North America and Europe, although he declined to give specific details. "Definitely the Indian market is quite active, it's a real area where call center innovation is happening," he said. "But we see that elsewhere, we see it across Europe and we have seen significant demand across North America." GL adds: Is Bharti throwing a lifeline to Canada's largest IT industry? Regards, GL _____________________________________________ Do not post admin requests to the list. Goanet mailing list ([email protected]) Help/Unsubscribe/Update your Subscription: %(user_optionsurl)s This email sent to %(user_address)s
