------------------------------------------------------------------- Do GOACAN a favour, circulate this email to your family members, relatives, neighbours and friends. Help other CONSUMERS to be better informed. -------------------------------------------------------------------- ----------------------------------------------------------------------------- Customer Outreach Program (COP) an initiative of BSNL and GOACAN to be launched at Raia in Salcete Taluka -----------------------------------------------------------------------------
A first of its kind consumer interaction with BSNL officials will take off on Saturday 30th November 2019 in Salcete Taluka which will herald a new chapter in the way consumers address the challenges they face in usage of BSNL services. The Customer Outreach Program (COP) being organised by BSNL and GOACAN is meant to address the day to day problems faced by BSNL consumers as well as fill up the information gaps that exist by which consumers will be able to get better outcomes from the infrastructure as well as the service provider. The decision to launch these programs was taken by the BSNL Principal General Manager Yogesh Chandra Mishra after a series of meetings with GOACAN volunteers and feedback provided by ground level consumer surveys conducted by various Consumer Forums. In preparation for this initiative a meeting with senior officials of the BSNL Goa Telecom District was held in Panaji to brief them on the main features of the Consumer Protection Act 1986, the existing Grievance Redressal Mechanism and the experiences of matters that have come before the Consumer Conciliation Committee of the Department of Civil Supplies & Consumer Affairs. The meeting also covered the need to make BSNL consumers aware of the initiatives to settle grievances through 198 and 1500 of billing and other issues as well as to understand the benefits of the BSNL schemes available for landline, broadband and mobile consumers particularly senior citizens. Another issue covered was to jointly identify various non operative landlines of utility departments like health centres, police stations, village panchayats & post offices among others and work to restore them after addressing the reasons for the same. The first BSNL Customer Outreach Program (COP) will be organised in Raia in Salcete Taluka by the DGM South in collaboration with GOACAN and the Raia Civic and Consumer Forum (RCCF). --------------------------------------------------------------------
