PUBLIC SERVICES GUARANTEE BILL The CM says by introducing this Bill, he is empowering the public and government to provide delivery of public services to the people.The basic requirement is the will to enforce the plethora of laws already existing to enforce justice and efficiency. The army of bureaucrats are a millstone around our necks. They have rules and laws to make us run from pillar to post and do most of their jobs, for which they take no responsibility either! The Citizens Charter is better than this Bill .It lays down exactly what each department is supposed to do in detail and time bound,who is responsible in the department etc. And puts the onus on the government! It is mandatory for all departments and to be given wide publicity and explained to the citizen.The bureaucracy despite the Consumer Protection Council's best efforts buried it! The Public Services Guarantee Bill puts the onus onto the public! Public has to complain to first Appellate Authority and procedures like the RTI Act. Who will have the time and the patience? If the CM is serious,he will not waste time and effort in passing this unnecessary Bill, get all Departments to update (order is already there) and follow The Citizens Charter strictly under sever penalty for non compliance, inform the public and give them access wholeheartedly and then just see the difference.But our government does not have the capability to confront/discipline our powerful army of bureaucrats.As long as corruption is permitted to reign supreme,nothing substantial can improve administratively for the public!
