Hi marzia, Thanks for clarifying. :) I hadn't seen anyone ask so I thought I would.
Keep up the awesome work. Paul On 23 Dec 2008, at 23:27, Marzia Niccolai <[email protected]> wrote: > Hi Paul, > > In terms of App Engine, our fearless engineers maintain the system > 24/7/365, and will be watching over it under the glow of christmas > lights and while opening their presents (which is a guarantee they > will not be receiving coal :). So if a problem arises that affects > the system, someone will be around to investigate. > > Support through Google Groups and for quota increases will be > slower. There will be someone working on the regular Google work > days, but not right around christmas and new year. > > Hope this clears things up, Happy Holidays! > > -Marzia > > On Tue, Dec 23, 2008 at 3:10 PM, Paul Kinlan <[email protected]> > wrote: > Hi, > > Whilst the Google Guys are very active on this group and great > through [email protected]. Bearing in mind that everyone > is entitled to time off :) lack of SLA's and a lot of us having > applications that are running now all year round, I am just > wondering what is the "support" available over the Christmas period > and New Year if something untowards happens. For instance, how long > can expect to wait for quota increase requests and other problems > that we may have. > > Kind Regards, > Paul Kinlan > > > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~----------~----~----~----~------~----~------~--~---
