I can't imagine a more sensible write-up of the issue. I'm hoping Google responds. Yes, the forums are full of idiots who really need to RTFM, but seeing important and sensible issues like these go unanswered week after week really gives me the willies about running my serious app on Google's stack.
Like "keep me up at nights" kind of worrying. Web 2.0 isn't winning any awards for customer service, but at some point Google is going to have to step up and actually provide some. Slap some adsense on it, I'm sure it'll pay for everything (ha ha). On a serious note -- Perhaps a private support area for people with billing enabled? And perhaps hosted on something other than Google Groups which frankly kind of stinks? Email is fine, some issues need to remain anonymous, too. The "community groupthink" model for this isn't going to work... all of StackOverflow still can't figure out how to upload a client's file to S3 via AppEngine. I realize something has to pay for all this, yet Amazon, which charges more than Google, really stinks at dev support, too. So I understand where fees might come in. But there's obviously both cultural and financial issues here. All of Google's products have ugly management UI, weird missing features due to shoddy account and accounting tech, and are effectively unsupported. So I don't have high hopes about seeing this stuff get fixed in the short term. But still, I'd happily pay an annual fee for 8-hour support answers. Also: a tip of the hat to Nick, who does a great job. But one clever engineer with A+ social skills and a few other folks spitting out ten posts a year on blogspot.com is not enterprise support. On Nov 30, 4:12 am, Tim Hoffman <[email protected]> wrote: > For the last week I have been continually complaining about a high > incidence of DeadlineExceededErrors.. > > As promised I have written up in more detail what we are experiencing, > graphed response times over several dats, presented debugs logs and > generally discussed what I believe is going on. > > http://docs.google.com/Doc?docid=0Ad1LTa6ONStgZGYzcXhjeHBfMTIwZGs2NWd... -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
