I too bet on Appengine, and so far that bet is paying off handsomely. My company's latest service is built entirely on Appengine, and has been very successful - we have hundreds of paying customers, and it is becoming mission-critical. It's fair to say that Appengine support is now our biggest concern.
As well as the issue in this thead, it seems that index rebuilding is still a problem, and I'm guessing there are other issues too. So given there are potential show-stoppers, anyone providing a commercial application on Appengine needs support in minutes - not when Nick gets back from his conference. And if this isn't resolved before Azure launches, Google will lose the commercial applications in droves. IT managers are by nature risk- averse, and a better support system will win against technical superiority and a track record. Want proof? Just look at how technically superior Linux doesn't make headway in the corporate world, unless it's from Red Hat. Red Hat offers paid support. Google needs to do this too. I know this would be a big departure for Google - they seem to use the same faceless group support system for all their properties. That's fine for the hundreds of "I didn't get my SMS code" and "Ooooops I just deleted my source code, how can I get it back" enquiries. But if my company ever hits the rebuilding index problem, I'm going to look really stupid when I tell our screaming sales manager that I've posted to a group... and that's really all I can do. What I'd like is to be able to go to a premium support page, enter my credit card details for $100, and get a phone number or a chat session with a real live engineer. I get my issue resolved, Google makes money, and IT managers get the warm fuzzies about Appengine. Finally Nick, if you want appengine to have the future it deserves, please raise this issue with your management. If they don't respond, just let me know your mobile number - $100 a call OK with you? ;) -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
