You can log a production issue in the tracker, I have been in similiar situations in the pastand getting noticed can be hard at times. One of the problems I see is statements like "appengine has been down for the last 5 hours for me" doesn't actually convey a great deal of information and I would suggest doesn't do a good job distinguishing you from some newby who doesn't understand what they are doing. Given paid support is not available yet you do have to do a little bit of work and provide a reasonably fault report with appropriate evidence supporting your claims. Then you have a better chance of getting noticed. You can also often find google engineers on irc #appengine.
I understand your frustration, I have been there too. Rgds Tim Hoffman On Nov 22, 8:16 pm, esilver <[email protected]> wrote: > Sorry, I'm just very frustrated at this point. My app has been down > for the past 12 hours I would consider myself a major App Engine > customer (>$1k/mo) , so I'm quite familiar with this platform. At this > point, I'm seeing constant datastore timeouts and download errors (I > had to move major parts of my index off of app engine and retrieve > data via urlfetching of a database hosted on EC2). As I've mentioned > before on this forum, I can accept downtime, but there's no evidence > of this on the status page, and it's not clear who to contact to > resolve this issue other than file a bug that may or may not be > investigated. I'm at a loss about what to do. I just tried pushing a > new version, no luck. > > On Nov 22, 2:58 am, Tim Hoffman <[email protected]> wrote: > > > > > > > > > What sort of error are you getting in your logs ? > > > I have half a dozen apps running all without any issues. You may be > > stuck in a bad patch of > > hardware or you could have a broken instance, that isn't getting > > recycled. > > > I don't agree with your general statement about fitness or > > reliability. Yes appengine has its bad patches > > but 99% of the time its great. > > > T > > > On Nov 22, 2:26 pm, esilver <[email protected]> wrote: > > > > App engine status has reported AOK the whole time. This is ridiculous. > > > This platform is grossly unreliable. This is unfit for web > > > applications of any size or scale. At least be honest > > > onhttp://code.google.com/status/appengine -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
