I understand Google's reasons behind the change of pricing. However the way you're going about it is completely amateur and the perfect example of how to alienate your customers. Here are the main reasons:
1. I am an early adopter. We've read the FAQs and docs when signing up and chose GAE because of the lucrative CPU time based billing, I learny Python only to be able to take advantage of this. This was the core of the service which you're now throwing out the window. 2. I trusted Google enough to build and scale on GAE - of course it was in preview but Gmail was in beta for 3 years and nothing changed after that went stable. How was I to assume that leaving preview will include dramatic changing in the service offered (CPU time) and pricing (now up 400% on my side). Oh, right, should have probably not put trust in Google. 3. Transition time: after 3 years of preview you've suddenly given us 2 weeks to adjust to the new environment... except the new environment still has faults (no Python 2.7 and the scheduler buggy). Today you've extended this by another week and a half. This is a completely unreasonable timeframe and the fact that even the GAE team doesn't have a set date implies that there's quite some chaos going on on your side as well. 4. Communication: all you've provided as guidance is a few liner pricing page, a blog post and a really short FAQ - all that barely go into any detail. Guess we'll have to figure out how to optimize for the new system. It's pretty clear from this form that either Google doesn't care about the few hundred percent of price increase that its customers will have to pay without investing heavily into optimizing their apps or that this was actually the motive (I remember Google started out as "Don't be evil" - but that was a while back). I have been very much disappointed in how this situation is being (not) communicated and handled. I've completely lost the hard earned trust in Google. I'll try to optimize my app as much as I can and at the same point make steps to migrate to more viable platforms. This bitter lesson is also alienating me from using other Google developer platforms and services. If you ask me you've just gained and tested a great enterprise cloud service (congratulations for that) and slapped all the early adopter developers using it in the face, degrading them to Guinea pig testers (congratulations for that as well). I would call this a short sighted move, but then again that's probably why I'm not running the GAE team. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/ivMPoB-RXwoJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
