This is more of a rant, than anything that you will likely encounter..
I use the Adwords API for a lot of things, mainly advising clients that spend north of a half million dollars a month with adwords. (I only get a licensing fee on the app sorry). Recently, because Google changed its policies on unified logins, when I logged in to Google Voice it made me migrate my account. After the migration some of my Google Unified Logins weren't Migrated. Adwords being a primary example. And My Apps For Domains became disassociated with the Account. You can't call apps for domains without a pin. If you do get someone on the phone using the pin from your other account they tell you they can't help you because that account isn't associated with your login. When you call adwords they tell you that your account has to get support from apps for domains. As a Result I've had a week plus of downtime on my Adwords App, because of Apps For Domains. I could move the App to use a different API-key on another account, but because of the way the outsourced company I used developed the app I'd have to manually update credentials in every install. Awesome sauce I know. But the over Arching Theme is that Adwords support while unhelpful have been friendly, though they will only move my issue forward at the rate of 1 email a day, and are trying to support another groups mess. The 6 plus people I have talked to in Apps for Domains support, have been rude enough that they actually hung up on me, put me on hold for 2+ hours, and told me "I was beyond help". I realize that for $10 you can't afford to support me, but for the amount I spend elsewhere, be nice. This experience with AppsForDomains has soured me towards recommending GAE more than the change in pricing. More than the Drama of moving from MS to HR. More than the "you can't migrate off it". If I have a week of downtime because tech support won't even talk to me. That's a Far larger concern than any of the pricing or infrastructure issues. 1 week of down time means that Four 9s of uptime is going to take a millennia to get back to. -Brandon Brandon Wirtz BlackWaterOps: President / Lead Mercenary Description: http://www.linkedin.com/img/signature/bg_slate_385x42.jpg Work: 510-992-6548 Toll Free: 866-400-4536 IM: [email protected] (Google Talk) Skype: drakegreene <http://www.blackwaterops.com/> BlackWater Ops -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
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