I'd like to give a huge +1 to this. The Google Apps system is a trainwreck. I made the terrible mistake of moving some of my personal domains to Google Apps and now:
* I'm in some sort of Catch-22 that locks me out of my adwords account. Not a big deal (it wasn't important) but I can't create a new adwords account (seriously, not even by creating new Google Accounts) and I can't delete the old one. I like to think I'm a smart guy, but this is worse than one of those chinese puzzles because I'm not 100% certain there is a solution. Support? Nonexistant. * The huge delays on moving domains around in Google Apps is lunacy. Let's say you're running a GAE app on a doman configured as a domain alias for Google Apps Domain A and you want to split it out into its own Google Apps Domain (ie, you sold the product). Impossible without a week's downtime while the domain releases from A. WTF? * Don't get me started on the big problems I've had with logins working some places and not others (eg, Google Groups). Maybe this isn't quite the place for my rant, but since GAE depends on Google Apps, it would be nice if Google Apps had the kind of support that we expect from GAE. Jeff On Mon, Sep 19, 2011 at 1:29 PM, Brandon Wirtz <[email protected]> wrote: > This is more of a rant, than anything that you will likely encounter….**** > > ** ** > > I use the Adwords API for a lot of things, mainly advising clients that > spend north of a half million dollars a month with adwords. (I only get a > licensing fee on the app sorry).**** > > ** ** > > Recently, because Google changed its policies on unified logins, when I > logged in to Google Voice it made me migrate my account. After the migration > some of my Google Unified Logins weren’t Migrated. Adwords being a primary > example. And My Apps For Domains became disassociated with the Account.*** > * > > ** ** > > You can’t call apps for domains without a pin. If you do get someone on the > phone using the pin from your other account they tell you they can’t help > you because that account isn’t associated with your login. When you call > adwords they tell you that your account has to get support from apps for > domains. **** > > ** ** > > As a Result I’ve had a week plus of downtime on my Adwords App, because of > Apps For Domains. I could move the App to use a different API-key on > another account, but because of the way the outsourced company I used > developed the app I’d have to manually update credentials in every install. > **** > > ** ** > > Awesome sauce I know. But the over Arching Theme is that Adwords support > while unhelpful have been friendly, though they will only move my issue > forward at the rate of 1 email a day, and are trying to support another > groups mess. The 6 plus people I have talked to in Apps for Domains support, > have been rude enough that they actually hung up on me, put me on hold for > 2+ hours, and told me “I was beyond help”. I realize that for $10 you can’t > afford to support me, but for the amount I spend elsewhere, be nice.**** > > ** ** > > This experience with AppsForDomains has soured me towards recommending GAE > more than the change in pricing. More than the Drama of moving from MS to > HR. More than the “you can’t migrate off it”. If I have a week of downtime > because tech support won’t even talk to me. That’s a Far larger concern > than any of the pricing or infrastructure issues. 1 week of down time means > that Four 9s of uptime is going to take a millennia to get back to.**** > > ** ** > > -Brandon**** > > ** ** > > *Brandon Wirtz > *BlackWaterOps: President / Lead Mercenary **** > > [image: Description: > http://www.linkedin.com/img/signature/bg_slate_385x42.jpg]**** > > *Work:* 510-992-6548 > *Toll Free:* 866-400-4536 **** > > *IM:* [email protected] (Google Talk) > *Skype:* drakegreene **** > > BlackWater Ops > <http://www.blackwaterops.com/>**** > > ** ** > > ** ** > > ** ** > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
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