My app has been down for over 3 hours now. Its a production app, with paying customers. At least it did have paying customers 3 hours ago...
Okay, so I've exceeded my quotas, just increase my budgets right? Wrong - it won't let me, saying: "A charge has been issued to the billing administrator. *(You will be able to make changes to your budget settings again once the outstanding payment is processed.)* " So I'm stuck, it won't let me make any changes even though I have a valid VISA card registered, ready and waiting. There has never been a problem with the card, and its still valid. So, I send a mail to "Please contact us at [email protected]<[email protected]?subject=Billing%20question%20regarding%20mybikeshopmanager> if you have questions or issues regarding billing.". No answer for 3 hours and counting. I raised an issue about it, still no answer. Finally I'm posting here, having reached a final dead end. There are so many ironies here its almost funny. I exceeded my quotas because I was experiencing lots of problems with high latencies and warmup requests taking too long. Some of my customers had expressed concern that the system couldn't handle the load. Second irony is due to the high latencies experienced, some customers had started to question if Google was a "noddy" platform and couldn't scale. I of course went to great lengths to discuss that I'd in fact chosen this platform due to its robustness and scalability. And then its down for over 3 hours due to a billing bug. I agree I should have anticipated the quotas actually being exceeded, but given that I missed that moment I would have hoped the situation would have been recoverable in less than 3 hours! Beware ALL. If there is someone out there who can help, please tell me how I get the app running again ASAP. many thanks. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
