I'm having the exact same problem now, only for me it's been 2 days, and still not able to edit my billing settings! Also I'm not able to edit my Application settings, so now my app has Max idle settings set to the maximum and Min Pending latency set to the minimum - both of these settings are now causing the app to spin up instances like a runaway train!!!!! My quoto is being used up in minutes and my bill keeps climbing. I've written to google via he link in billing settings, and I've posted on google groups and stack overflow. How does one get help? This is a production app with customers. This is absolutely no good. I feel very frustrated !!!!!!!
On Friday, April 6, 2012 4:30:02 PM UTC-4, doright wrote: > > well, developments. Soon after I made this post (co-incidence ? I dunno) > my billing status changed and I was able to update my budget. So am now > still waiting for it to take effect, which I know can take a while to > filter through to my actual app. (Why?) > > This is a showstopper as far as I'm concerned. Ridiculous when you > consider the complexity of the infrastructure involved that it comes down > to 2 simple things: > - time to process my payment (already registered, still valid credit card) > - someone from Google Support to at least communicate with me and say, > we're working on it.. > > hmmm. > > On Fri, Apr 6, 2012 at 10:18 PM, Jeff Schnitzer <[email protected]>wrote: > >> Something must be broken. I've been sitting at "Activating Billing" >> state for over an hour. >> >> Jeff >> >> On Fri, Apr 6, 2012 at 4:15 PM, Stefano Ciccarelli >> <[email protected]> wrote: >> > I had billing settings locked for the same reason for 2 days. >> > >> > -- >> > Stefano Ciccarelli >> > Sent with Sparrow >> > >> > On Friday 6 April 2012 at 22:03, doright wrote: >> > >> > My app has been down for over 3 hours now. Its a production app, with >> > paying customers. At least it did have paying customers 3 hours ago... >> > >> > Okay, so I've exceeded my quotas, just increase my budgets right? >> Wrong - >> > it won't let me, saying: >> > "A charge has been issued to the billing administrator. (You will be >> able to >> > make changes to your budget settings again once the outstanding payment >> is >> > processed.) " >> > >> > So I'm stuck, it won't let me make any changes even though I have a >> valid >> > VISA card registered, ready and waiting. There has never been a problem >> > with the card, and its still valid. >> > >> > So, I send a mail to "Please contact us >> > at [email protected] if you have questions or issues >> > regarding billing.". No answer for 3 hours and counting. I raised an >> issue >> > about it, still no answer. Finally I'm posting here, having reached a >> final >> > dead end. >> > >> > There are so many ironies here its almost funny. I exceeded my quotas >> > because I was experiencing lots of problems with high latencies and >> warmup >> > requests taking too long. Some of my customers had expressed concern >> that >> > the system couldn't handle the load. >> > Second irony is due to the high latencies experienced, some customers >> had >> > started to question if Google was a "noddy" platform and couldn't >> scale. I >> > of course went to great lengths to discuss that I'd in fact chosen this >> > platform due to its robustness and scalability. And then its down for >> over >> > 3 hours due to a billing bug. >> > >> > I agree I should have anticipated the quotas actually being exceeded, >> but >> > given that I missed that moment I would have hoped the situation would >> have >> > been recoverable in less than 3 hours! Beware ALL. >> > >> > If there is someone out there who can help, please tell me how I get >> the app >> > running again ASAP. >> > >> > many thanks. >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "Google App Engine" group. >> > To view this discussion on the web visit >> > https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ. >> > To post to this group, send email to [email protected]. >> > To unsubscribe from this group, send email to >> > [email protected]. >> > For more options, visit this group at >> > http://groups.google.com/group/google-appengine?hl=en. >> > >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "Google App Engine" group. >> > To post to this group, send email to [email protected]. >> > To unsubscribe from this group, send email to >> > [email protected]. >> > For more options, visit this group at >> > http://groups.google.com/group/google-appengine?hl=en. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/s0kgn5ktPbEJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
