+1 https://groups.google.com/forum/?fromgroups#!topic/google-appengine/ug3wkV4-1cw
during my 4 hour production outage last night - during Easter Bank Holiday weekend, my clients busiest so far this year - I had plenty of time to think of analogies. here's my favorite: Google is the NASA of tech firms. They sell space-travel to us mortals. That's all good, space travel they can do. Trouble is they employed the dumbest bouncer in the world to let people onto their high tech spacecraft. me: "um, but I've been using your spaceships all year, and have been very happy. You have my credit card, and I have important clients here waiting. I've spent over a year telling them how good you are at Space travel, they are willing to pay, please let me continue to have access to the universes riches" bouncer: "*** off I don't like your trainers" (being an automated bouncer his actual words were "A charge has been issued to the billing administrator. *(You will be able to make changes to your budget settings again once the outstanding payment is processed.)* " :( On Friday, April 6, 2012 9:10:20 PM UTC+2, Jeff Schnitzer wrote: > > Seriously, this is ridiculous. > > We've been trying to enable billing on our sandbox/demo appid for the > last two hours. We have a customer waiting for a demo and we can't > give it. > > Please, PLEASE do something about this abomination. I love appengine, > but the billing system is retarded. It makes the Phone Company look > high tech. > > Every time we enable billing, it says "ok" and status goes to > Activating Billing. After some random amount of time it goes back to > Free mode with no error messages. Trying to enable it again emails > a nastygram: Comments from Google Services: "This inactive > subscription has been canceled" ...and goes back to Activating > Billing. Round and round we go. > > Appid is voosttest. Yes we've filed a request at the billing form. > > Put this in context. I can walk up to a janky ATM in Guatemala, put > in a card, and get money out of it immediately. I can whip out a > credit card in nearly any store in the world, buy thousands of dollars > of merchandise, and walk out with it. And yet the most technically > sophisticated corporation in the world needs 30+ minutes to process a > simple sale - when it works at all? I struggle to imagine what could > make this so complicated. > > Jeff > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/KaCfWiIm3TcJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
