Seems pretty clear here:
http://www.google.com/enterprise/cloud/appengine/pricing.html
who the SLA applies to.

Anyone actually paying for the service.

On Thu, Apr 26, 2012 at 6:08 PM, alex <[email protected]> wrote:
> I'm afraid my post got lost somewhere in other threads so I'll start a new
> one.
> I was re-reading it (https://developers.google.com/appengine/sla) and the
> following raised a couple questions.
>
> "Eligible Application" means an Application that has been created by
> Customer using the High Replication Datastore setting.
>
> The questions are:
>
> 1. "Customer" term is not defined anywhere in the SLA (unless I missed it)
> so, I'm not really sure whether Customer means Billing Administrator (for a
> paid app) or it now relates to App Engine Premier Accounts only, or
> both. OTOH, Customer is defined as "the business entity agreeing to these
> terms" in AE TOS. So, this looks more like a Premier Accounts only but I
> might have missed something.
>
> 2. There's no mention about what billing setting that Application
> could/should have: paid, only premier or even a free quota. The latter
> actually fits the original quote sentence, but I'd don't think it really is
> the case.
>
>
> To sum up the above, the real question is: under which conditions an app
> deployed/running on AE is covered by the SLA? (paid / premier / only between
> Google and a business entity or can be a single developer / etc)
>
>
> Sorry if this is not the right place to ask such a question. SO is neither I
> guess, and I can't use Billing Requests form as it asks for a App ID and
> this is not about a specific app deployed on AE. Could someone from AE team
> clarify the above or direct me to an official
> channel (e.g. [email protected] email address?)
>
>
> Thanks!
> Alex.
>
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