It's in the "Customer Must Request Financial Credit" section of the 
SLA<https://developers.google.com/appengine/sla>, 
though I've never had to go there because we've never had issues on that 
level so far.

On Saturday, April 28, 2012 5:08:08 PM UTC+2, Kaan Soral wrote:
>
> How does the "the compensation for failure to meet the SLA is a refund of 
> a portion of your monthly bill" work?
>
> Is it manual? Do we have to monitor the app and if a counter-SLA situation 
> occurs report it?
>
> I am just wondering, since GAE is such a great product I never check logs 
> etc, that's why I like GAE
> Thanks in Advance
>
>

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