Tobias, Our apologies that this impacted your application and customers. The initial communication was sent our several months ago with suggested changes that developers should make to transition off of double wildcard certs. I realize that this may have missed your inbox. Moving forward, these will be targeted emails that are sent from @google.com addresses, which should mitigate risk of falling into spam. We will also distributed communications more broadly via this group as well as our blog. Finally, longer-term, we will be adding these types of notifications to the Admin Console as well as the new Cloud Console <http://cloud.google.com/console>.
Also, we do utilize our support channel to distribute communications like these. And, while we don't require the purchase of a support program, it does help in some cases. Details of the support packages are available at https://cloud.google.com/support/packages. If you can send me your application ID(s) directly, I can have our teams look into a potential fix that we can make platform-side. -- Chris Product Manager, Google App Engine On Fri, Jul 12, 2013 at 10:02 AM, Tobias Stepan <[email protected]>wrote: > We were one of the applications using the described logic. However, we > didn't receive an email from you. Since this morning our app with several > thousands of users is offline, and we have already received hundreds of > complaints. To fix the issue we need to update our client and go through > the App Store review, which even in the accelerated process will take some > days. Overall, we will be offline for several days, receive bad ratings and > loose a lot of users. Altogether this is really bad. > > I would like to know: > 1. how you can assure us, that we will receive an email the next time you > implement such a significant change? > 2. if there isn't a better way than email to inform your customers of such > an important change (email can easily be lost in spam filters, etc.)? > > Kind regards > Tobias > > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/google-appengine. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
