Chris, thanks for your email.
This morning we were able to implement a fix by offering a new version of our app. This is not a comfortable fix and we will loose some users, because everyone needs to update, but after all the trouble of the last days at least our service works again. I just want to make sure something like this does not happen again. It is no problem to implement changes like that, if we are informed in a timely manner. You can be assured, that I (and also the other two admins of our application) will read every email from Google thoroughly. Provided that I get the email in the first place to [email protected] As well I will try to follow your blog and Twitter updates. Tobias On 15.07.2013, at 21:58, Chris Ramsdale <[email protected]> wrote: > Tobias, > > Our apologies that this impacted your application and customers. The initial > communication was sent our several months ago with suggested changes that > developers should make to transition off of double wildcard certs. I realize > that this may have missed your inbox. Moving forward, these will be targeted > emails that are sent from @google.com addresses, which should mitigate risk > of falling into spam. We will also distributed communications more broadly > via this group as well as our blog. Finally, longer-term, we will be adding > these types of notifications to the Admin Console as well as the new Cloud > Console. > > Also, we do utilize our support channel to distribute communications like > these. And, while we don't require the purchase of a support program, it > does help in some cases. Details of the support packages are available at > https://cloud.google.com/support/packages. > > If you can send me your application ID(s) directly, I can have our teams look > into a potential fix that we can make platform-side. > > -- Chris > > Product Manager, Google App Engine > > > On Fri, Jul 12, 2013 at 10:02 AM, Tobias Stepan <[email protected]> > wrote: > We were one of the applications using the described logic. However, we didn't > receive an email from you. Since this morning our app with several thousands > of users is offline, and we have already received hundreds of complaints. To > fix the issue we need to update our client and go through the App Store > review, which even in the accelerated process will take some days. Overall, > we will be offline for several days, receive bad ratings and loose a lot of > users. Altogether this is really bad. > > I would like to know: > 1. how you can assure us, that we will receive an email the next time you > implement such a significant change? > 2. if there isn't a better way than email to inform your customers of such an > important change (email can easily be lost in spam filters, etc.)? > > Kind regards > Tobias > > > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/google-appengine. > For more options, visit https://groups.google.com/groups/opt_out. > > > > > -- > You received this message because you are subscribed to a topic in the Google > Groups "Google App Engine" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/google-appengine/u2Tmtv8W6Bo/unsubscribe. > To unsubscribe from this group and all its topics, send an email to > [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/google-appengine. > For more options, visit https://groups.google.com/groups/opt_out. > > Mobile: +49 (0) 151 2415 8040 Email: [email protected] Follow me: www.tobiasstepan.com -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
