This largely seems to be true. In general, issues get resolved reasonably quickly if you can provide detailed information (like timestamps for each error - which is frustrating when there's a few hours in a row of nothing but errors) and you have purchased support.
Generally issues seem to impact only a certain volume of applications, and have to do with configuration of some internal infrastructure. Issues that hit everyone usually get fixed very quickly. The downside is this makes it harder for them to isolate issues affecting apparently just you. On Tuesday, December 17, 2013 5:28:46 AM UTC+11, barryhunter wrote: > > >> >> That leads me to think that Google is using us as beta testers for >> internal changes. >> >>> >>> > Unfortunate for you to only now figure this out. > > They use a variation of Traffic Splitting > https://developers.google.com/appengine/docs/adminconsole/trafficsplitting > > to gradually move over users from the one version to the next. Watching > the progress to see if anything breaks. The process can be paused or > reverted if an issue arrises. > > There is no announcements when it happens, but its probably happening on a > daily basis (even just a small subsystem). > > > ... but it might also be a case of some unexpected issue. Nothing to do > with a any sort of release cycle. A failure in a certain subsystem, might > of lead to the issues you saw. A engineer somewhere (or even a automated > process!) fixed it, and everything returned to normal. > > There is also no accouncement when an issue that affects a relativly small > percentage of users. Possibly Otherwise would be a case of cry wolf to the > vast majority of users not affected. > > > > > > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
