Having a 12 hours down period is very bad when having paying customers who 
expects a 24/7 service. Over a month this an up-time of only 98%.
However, while our service was down, Google still claimed that everything 
was up and running:
https://code.google.com/status/appengine

Though, Google actually offers a refund if the up-time goes below 99.95%, I 
suppose it is only their own measurement that counts?
https://developers.google.com/appengine/sla

Anyone having experience with refunds because of down-time?

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