Dear Katie,
I am a regular user of GCP products for the past 3 years
right from GAS, GAE, Cloud Sql, GCE,..etc
What we find very tough is lack of proper detailed video tutorials. For eg.
in order for us to setup a GCE server, it took us less than a week to tweak
it and make it up and running, rather it shoukd have taken less than a day,
if all the necessary support is given. We need to post questions in Stack
Overflow(Lack of Tutorials or Customer Support only fr Privileged Members).
I guess the right way to attract more new Customers is to have Free
Customer support atleast for the very first month during the Initial setup
and to answer all Basic Technical Questions. This ll open up even non
Technical perosn to move to Google Cloud Products or else for ever Google
can target only to handful of Tech Savvy groups only..
Always we need to dig all on our own and we need to report this to Google,
which really makes us Beta Testers and not End Customers, of course we pay
for each Service provided by Google.
i would like to have a Customer Support for all GCP products. Fr eg, even
now, I am suffering to deploy a PHP CodeIgniter app in GAE(Lack of proper
support/references), i am searching everywhere in the NET to deploy it.
This makes us to waste time in digging all these rather than deploying more
no of APPS in GCP and this is only reducing income fr Google and thus
loosing customers.
Lot of egs like this is Cloud DNS, VPN,Firewall,...etc. all these lacks
proper documentation or support, which has to be fine tuned.
I hope all this will be answered in the near future, so tht Google can play
a vital role in Cloud Computing. Lack of support/proper documentation
really leads to a lot of waste of time.
Hope Google ll take action and reduce all these hassles.
Thnks in advance,
Ss
On Thursday, April 16, 2015 at 1:37:31 AM UTC+8, Katie Ball (Google Cloud
Support) wrote:
>
> Hi,
>
> My name is Katie, and I am on the Google Cloud Platform technical support
> <http://cloud.google.com/support> team.
>
> This message is to Google Cloud Platform community members, especially if
> you are newer to GCP. I would like to know what our team can do to help you
> have a better and more enjoyable experience during the first days on GCP.
>
> Did you need technical support? If so, I’d like to hear all about it.
>
> I’d also like to know:
>
> -
>
> What did you find most difficult about the first-time user experience?
> -
>
> Where did you get stuck?
>
>
> Please reply to the group with your answers or any ideas you have on how
> the technical support team can help new customers get familiar with GCP.
>
> And as a thank you for the great ideas, we will be giving away support
> coupons worth $450 (equivalent to 3 months of silver support) to 5 lucky
> community members who post a response. Please make sure to reply before
> April 22nd.
>
> Thanks for your insights, and cloud on!
>
> Katie
>
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