Hi Mary, If you were affected by an outage or temporary issue, it's not really possible to preempt such things, and the best advice for a programmer would be to build redundancy and exception-handling and good monitoring into your app. If you believe you've been affected by an outage which violates the platform SLA <https://cloud.google.com/appengine/sla?hl=en>, you should get in contact with Billing to determine if you're eligible for any kind of refund.
As to your specific technical issue, I'm unable to provide insight into that, and in order to get more specific insight, you'd need to open a support ticket <http://cloud.google.com/support>. If I understand your text correctly, you were using a manual scaling application and calls to create new instances using the modules service were failing. If you had any error output visible in the logs for your app at this time, that would be helpful in determining what went wrong. At any time, if you think you've been affected by an intermittent issue on the platform, you should make an issue report to the public issue tracker <http://code.google.com/p/google-appengine/issues/list> as soon as possible explaining the issue, the app id, and the time-frame in which the incident occurred, so that we can potentially look into the logs for your application during the time-frame and find the cause. This is the best way to determine what went wrong short of reading your own logs in the case that it was simply a cause within your application's code. Regards, Nick On Monday, August 10, 2015 at 8:11:59 AM UTC-4, Мария Кокаия wrote: > > In the period from 27 to 29 May Create Dynamic Instance did not finish the > job within a specified platform time. > > 1). The reasons why this happens are unknown to us. Is it possible to > learn more about the mechanics of creating instances? > 2). How can we protect the service from such behavior in the future? > > Thanks, > Mary > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/39964254-a0b0-4c3f-af84-39ad4eab4b46%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
