Hi Oleg, Thank you for the quick and thorough reply (and no worries about your English, I get the meaning of what you're asking and it's the important part).
I will be looking into this internally to try and determine what is happening. I should be able to update you before the end of next Monday (unless I make enough progress today to give you something). In the meantime, if this is really mission-critical for you and you're losing money from this, there is one small clarification I need to make: while I will be more than happy to do my best to get you through, there is no estimation to how long this is going to take (I will obviously try to get you up and running as fast as possible, but there is nothing contractual to this). Since this seems to be time-sensitive, you can always sign up for a support package and get your issue treated as a support case, which will give it more traction. Just offering this as an alternative if your issue is that time sensitive. Again, I should have more information before the end of the day Monday, so it's up to you. You can look into the different packaged here <https://cloud.google.com/support/>. Cheers! On Thursday, August 20, 2015 at 5:04:23 PM UTC-4, Олег Искевич wrote: > > Patrice, thanks for reply! > > We using Google Cloud as image storage for our web-projects: www.lun.ua, > novostroyki.lun.ua, day.lun.ua. > > Example of img url : > http://lunimg.appspot.com/daily_ua/425/283/1786510.jpg > > This url must availible from any sources without any limits, its critical > for us. > > But all services of google cloud not availible from network > 77.120.117.0/24. It's very critical problem, because all our servers > (web-servers, internal services for managers, core of our service wich > using google cloud storage) have ip-addresses from this subnet. > > I tried open url http://lunimg.appspot.com/daily_ua/425/283/1786510.jpg > from 77.120.117.67, 77.120.117.29, 77.120.117.246 and got 403 Forbidden. > > > > wget http://lunimg.appspot.com/daily_ua/425/283/1786510.jpg --2015-08-20 > 20:58:42-- http://lunimg.appspot.com/daily_ua/425/283/1786510.jpg > Распознаётся lunimg.appspot.com (lunimg.appspot.com)... 173.194.67.141, > 2a00:1450:400c:c05::8d > Подключение к lunimg.appspot.com (lunimg.appspot.com)|173.194.67.141|:80... > соединение установлено. > HTTP-запрос отправлен. Ожидание ответа... 403 Forbidden > 2015-08-20 20:58:43 ОШИБКА 403: Forbidden. > > > I authenticated and have the same reply from cloud-service. I > authenticated and can't upload images in my storage. I cant uploud images > from our internal service wich hosting in this subnet... We're losing money > every minute, because part of our services not available. > > I think this range ip-addresses banned (77.120.117.0/24). But why? > > If I using cloud from other source - everything is OK! > > Cat you help us? Can you unblock subnet of our servers (77.120.117.0/24) > > Thanks. > > p.s. Sorry, my english is not perfect ))) > > четверг, 20 августа 2015 г., 23:20:01 UTC+3 пользователь Patrice (Cloud > Platform Support) написал: >> >> Hi Oleg, >> >> What are you running to get that error exactly? Because if that comes >> from a wget to appspot.com, I don't think it's appspot related, since >> you need to be authenticated when hitting appspot.com. If you go >> manually to this site, it takes you to your appengine.google.com page, >> so trying to do a wget directly means you're not authenticated, which would >> justify the 403. >> >> What exactly are you trying to grab from a wget to appspot.com? >> >> Cheers >> >> On Thursday, August 20, 2015 at 10:33:41 AM UTC-4, Олег Искевич wrote: >>> >>> Hello. >>> >>> Appspot got ERROR 403 and we can’t use our cloud storage >>> lunimg.appspot.com. My IP-address list - 77.120.117.67, 77.120.117.29. >>> Can you help solve the problem? Thanks! >>> >>> iskevych@lun-04:~$ wget http://appspot.com >>> --2015-08-20 06:53:42-- http://appspot.com/ >>> Resolving appspot.com (appspot.com)... 173.194.67.141, >>> 2a00:1450:400c:c05::8d >>> Connecting to appspot.com (appspot.com)|173.194.67.141|:80... connected. >>> HTTP request sent, awaiting response... 403 Forbidden >>> 2015-08-20 06:53:42 ERROR 403: Forbidden. >>> >>> iskevych@lun-04:~$ /sbin/ifconfig >>> eth0 Link encap:Ethernet HWaddr 00:40:63:e5:e5:57 >>> inet addr:77.120.117.67 Bcast:77.120.117.255 >>> Mask:255.255.255.0 >>> inet6 addr: fe80::240:63ff:fee5:e557/64 Scope:Link >>> UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 >>> RX packets:33108897 errors:3 dropped:0 overruns:3 frame:0 >>> TX packets:25379630 errors:0 dropped:0 overruns:0 carrier:0 >>> collisions:0 txqueuelen:1000 >>> RX bytes:3283368977 (3.0 GiB) TX bytes:957967995 (913.5 MiB) >>> Interrupt:12 Base address:0xd000 >>> >>> Best regards, >>> Oleg Iskevych >>> >>> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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