Patrice, hello. Thanks for help! Do you have some feetback from back-end team? Can you ask about this subnet? Why this subnet blocked?
суббота, 22 августа 2015 г., 0:58:50 UTC+3 пользователь Patrice (Cloud Platform Support) написал: > > Hi again Oleg, > > Looking more in depth in your issue, I decided to file a request with the > back-end team to see if we can get you unblocked. I have no ETA on the > request though, but rest assured we are looking into it. > > Cheers! > > On Friday, August 21, 2015 at 3:33:58 PM UTC-4, Patrice (Cloud Platform > Support) wrote: >> >> Hi Oleg, >> >> Thank you for the quick and thorough reply (and no worries about your >> English, I get the meaning of what you're asking and it's the important >> part). >> >> I will be looking into this internally to try and determine what is >> happening. I should be able to update you before the end of next Monday >> (unless I make enough progress today to give you something). >> >> In the meantime, if this is really mission-critical for you and you're >> losing money from this, there is one small clarification I need to make: >> while I will be more than happy to do my best to get you through, there is >> no estimation to how long this is going to take (I will obviously try to >> get you up and running as fast as possible, but there is nothing >> contractual to this). Since this seems to be time-sensitive, you can always >> sign up for a support package and get your issue treated as a support case, >> which will give it more traction. Just offering this as an alternative if >> your issue is that time sensitive. Again, I should have more information >> before the end of the day Monday, so it's up to you. You can look into the >> different packaged here <https://cloud.google.com/support/>. >> >> Cheers! >> >> On Thursday, August 20, 2015 at 5:04:23 PM UTC-4, Олег Искевич wrote: >>> >>> Patrice, thanks for reply! >>> >>> We using Google Cloud as image storage for our web-projects: www.lun.ua, >>> novostroyki.lun.ua, day.lun.ua. >>> >>> Example of img url : >>> http://lunimg.appspot.com/daily_ua/425/283/1786510.jpg >>> >>> This url must availible from any sources without any limits, its >>> critical for us. >>> >>> But all services of google cloud not availible from network >>> 77.120.117.0/24. It's very critical problem, because all our servers >>> (web-servers, internal services for managers, core of our service wich >>> using google cloud storage) have ip-addresses from this subnet. >>> >>> I tried open url http://lunimg.appspot.com/daily_ua/425/283/1786510.jpg >>> from 77.120.117.67, 77.120.117.29, 77.120.117.246 and got 403 Forbidden. >>> >>> >>> >>> wget http://lunimg.appspot.com/daily_ua/425/283/1786510.jpg >>> --2015-08-20 20:58:42-- >>> http://lunimg.appspot.com/daily_ua/425/283/1786510.jpg >>> Распознаётся lunimg.appspot.com (lunimg.appspot.com)... 173.194.67.141, >>> 2a00:1450:400c:c05::8d >>> Подключение к lunimg.appspot.com (lunimg.appspot.com)|173.194.67.141|:80... >>> соединение установлено. >>> HTTP-запрос отправлен. Ожидание ответа... 403 Forbidden >>> 2015-08-20 20:58:43 ОШИБКА 403: Forbidden. >>> >>> >>> I authenticated and have the same reply from cloud-service. I >>> authenticated and can't upload images in my storage. I cant uploud images >>> from our internal service wich hosting in this subnet... We're losing money >>> every minute, because part of our services not available. >>> >>> I think this range ip-addresses banned (77.120.117.0/24). But why? >>> >>> If I using cloud from other source - everything is OK! >>> >>> Cat you help us? Can you unblock subnet of our servers (77.120.117.0/24) >>> >>> Thanks. >>> >>> p.s. Sorry, my english is not perfect ))) >>> >>> четверг, 20 августа 2015 г., 23:20:01 UTC+3 пользователь Patrice (Cloud >>> Platform Support) написал: >>>> >>>> Hi Oleg, >>>> >>>> What are you running to get that error exactly? Because if that comes >>>> from a wget to appspot.com, I don't think it's appspot related, since >>>> you need to be authenticated when hitting appspot.com. If you go >>>> manually to this site, it takes you to your appengine.google.com page, >>>> so trying to do a wget directly means you're not authenticated, which >>>> would >>>> justify the 403. >>>> >>>> What exactly are you trying to grab from a wget to appspot.com? >>>> >>>> Cheers >>>> >>>> On Thursday, August 20, 2015 at 10:33:41 AM UTC-4, Олег Искевич wrote: >>>>> >>>>> Hello. >>>>> >>>>> Appspot got ERROR 403 and we can’t use our cloud storage >>>>> lunimg.appspot.com. My IP-address list - 77.120.117.67, >>>>> 77.120.117.29. Can you help solve the problem? Thanks! >>>>> >>>>> iskevych@lun-04:~$ wget http://appspot.com >>>>> --2015-08-20 06:53:42-- http://appspot.com/ >>>>> Resolving appspot.com (appspot.com)... 173.194.67.141, >>>>> 2a00:1450:400c:c05::8d >>>>> Connecting to appspot.com (appspot.com)|173.194.67.141|:80... >>>>> connected. >>>>> HTTP request sent, awaiting response... 403 Forbidden >>>>> 2015-08-20 06:53:42 ERROR 403: Forbidden. >>>>> >>>>> iskevych@lun-04:~$ /sbin/ifconfig >>>>> eth0 Link encap:Ethernet HWaddr 00:40:63:e5:e5:57 >>>>> inet addr:77.120.117.67 Bcast:77.120.117.255 >>>>> Mask:255.255.255.0 >>>>> inet6 addr: fe80::240:63ff:fee5:e557/64 Scope:Link >>>>> UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 >>>>> RX packets:33108897 errors:3 dropped:0 overruns:3 frame:0 >>>>> TX packets:25379630 errors:0 dropped:0 overruns:0 carrier:0 >>>>> collisions:0 txqueuelen:1000 >>>>> RX bytes:3283368977 (3.0 GiB) TX bytes:957967995 (913.5 MiB) >>>>> Interrupt:12 Base address:0xd000 >>>>> >>>>> Best regards, >>>>> Oleg Iskevych >>>>> >>>>> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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