Good luck with getting any company to give you a SLA that promises 100% uptime, or which compensates you for lost e-commerce transactions.
Google’s SLA, like pretty much everyone else’s, promises to not charge you for THEIR SERVICES when they are down. Nobody promises to make your business whole for the losses you endured from that downtime. You might be able to buy an insurance policy that does that, I suppose. But that’s not what SLAs are for. Anyway, if you need 100% uptime, the only way you could possibly get close to that would be to build two parallel systems (say, one on GAE and another on AWS or Azure) and fail-over with clever DNS. -Joshua > On Jul 13, 2016, at 11:31 AM, Kevin Hoffman <[email protected]> wrote: > > Nicholas, thank you. Appreciate the responsiveness. I'm not seeing any > URLFetch errors at the moment. > > I don't agree with Joshua that I picked the wrong horse, love GAE, but he is > right in that many of us do have mission-critical integrations that need a > reliable SLA. Especially for billing-enabled accounts. > > Thanks again. > > Kevin > > > On Wednesday, July 13, 2016 at 10:38:21 AM UTC-4, Nicholas (Google Cloud > Support) wrote: > An intermittent issue was found with the URLFetch API service. Fetch > requests to non-Google related services were failing with deadline exceeded > errors like the ones reported on this thread. The error rate started > increasing around 22:00 US/Pacific on Tuesday, July 12. The issue should > have been resolved as of 2:50 US/Pacific today (July 13). We will conduct an > internal investigation of this issue and make appropriate improvements to our > systems to prevent or minimize future recurrence. > > Is anyone else still experiencing this elevated rate of deadline exceeded > errors? > > On Tuesday, July 12, 2016 at 2:27:21 PM UTC-4, Kevin Hoffman wrote: > I am experiencing URLFetch timeouts only when deployed live. Local dev > server is able to connect to outside services no problem. Same exact code > that has been working fine now times out. No code or config changes in dev > or prod. Anyone else seeing this? > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/google-appengine > <https://groups.google.com/group/google-appengine>. > To view this discussion on the web visit > https://groups.google.com/d/msgid/google-appengine/ed5eeb49-c057-419e-9d44-765a753c3f12%40googlegroups.com > > <https://groups.google.com/d/msgid/google-appengine/ed5eeb49-c057-419e-9d44-765a753c3f12%40googlegroups.com?utm_medium=email&utm_source=footer>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/B28553AF-BF79-4A57-813A-08F16FC0927E%40gmail.com. For more options, visit https://groups.google.com/d/optout.
