Google Cloud Support cases are created and access by those who have a Support package <https://cloud.google.com/support/#comparison>. For more information about accessing support, you can talk to a Sales representative <https://cloud.google.com/support/upgrade/>.
Google Groups is meant for general product discussions and not for technical specific support. You can open a Public Issue Report <https://code.google.com/p/google-cloud-platform/issues/entry?template=Cloud%20Endpoints%20Defect>with details about a specific product issue, or post your technical question on Stack Overflow <https://cloud.google.com/support/docs/stackexchange>. Note, requests made from a client browser such as from the Google API Explorer <https://developers.google.com/apis-explorer/#p/>need to make an entire round-trip from your local network - to Google - and back to your local network. This is the time you are seeing in your screenshot and is due to network latency (not on Google's end). The logs captured in the Cloud Developer Console <https://console.cloud.google.com/logs/viewer>show the time it took to execute the request only on Google's network. Hence why you are seeing this difference. To reduce any latency seen in the actual Cloud Console logs, you can review the Decreasing latency documentation <https://cloud.google.com/appengine/docs/standard/python/console/managing-resources?hl=en#decreasing_latency> for App Engine. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/0ba997e5-537f-4f45-bde4-8d4967b35bef%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
