I have notified the team responsible for this specific post-mortem of the 
valid feedback provided here in order to ensure that the questions raised 
will be addressed in the incident report. 

The team is very aware of your concerns and is working very very hard to 
thoroughly investigate and mitigate the cause of this incident from 
happening again. I agree that the initial incident status updates are very 
programmatic in wording, but this is done to ensure that the entire team 
can be focused on actually fixing the issue fast, leaving them time to 
properly investigate the detailed information for the final incident report 
after the issue has been resolved. 

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