> Not too bad, only got about 500 exception emails from like 12 different apps
> I run overnight.

Awful.  Ask for your money back immediately, plus some extra for the
terrible delay in sorting it all out for you - at least 5 hours wasn't
it?  You could work out the downtime as a percentage of how many years
you've been using the service, and really hammer on the counter with
that to get your point across.  I make it something like 0.06%
annually. What does your Service Level Agreement specify for
availability figures?

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