Hi, We've checked your log files and the device is still reporting that it's using version 2.09 of the Nexthaus client:
Man [Nexthaus Corp] Mod [SyncJe for BlackBerry] SwV [2.09] FwV [2.2.0.98] This indicates that the update did not work correctly. Please ensure that release 2.10 of the client has been installed correctly. If you're sure it is you may need to contact Nexthaus to find out why it's still reporting itself as 2.09. On Feb 20, 11:22 pm, "ScottPV" <[EMAIL PROTECTED]> wrote: > Sorry, still not working with 2.10. Jusrt tried again.Still off five > hours. > > Scott > > On Feb 20, 7:10 am, "Stuart - GooSync Support" > > <[EMAIL PROTECTED]> wrote: > > Hi, > > > We've checked the log files and they show that you are experiencing a > > bug in an older version of the Nexthaus client. This bug is caused by > > the client stating the device doesn't support time zones but then > > sends the event data times in the wrong format. > > > Because it stated it didn't support time zones GooSync converted the > > time sent from the device so that it would match the time zone set in > > your GooSync account. This is where the 5 hour time shift occurs. > > > We have been informed by Nexthaus that this bug was addressed in the > > latest release of the client available on their site (listed as 2.10). > > > Your log files indicate you are using version 2.09 of the client. > > > On Feb 20, 1:17 am, "ScottPV" <[EMAIL PROTECTED]> wrote: > > > > Not for me and my 7130. Still five hours off when sending a new > > > appointment from the BB to Google. Works fine going from Google to > > > BB. > > > > On Feb 19, 10:51 am, "besty" <[EMAIL PROTECTED]> wrote: > > > > > Stuart, > > > > > Just tried syncing with my BlackBerry 8100 and all the time-zone > > > > issues I had before look to be fixed! > > > > > On Feb 19, 8:43 am, "Stuart - GooSync Support" > > > > > <[EMAIL PROTECTED]> wrote: > > > > > Hi, > > > > > > We will be updating the GooSync server at 14:00 GMT. > > > > > > One of the changes in this update is related to time zone and daylight > > > > > saving issues. These changes should help with the problems you have > > > > > been experiencing. > > > > > > On Feb 19, 1:38 pm, "besty" <[EMAIL PROTECTED]> wrote: > > > > > > > Just checking in again on a status.... > > > > > > > On Feb 7, 5:58 am, "Stuart - GooSync Support" > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > Hi, > > > > > > > > Development are still working on this and related issues. It's > > > > > > > taking > > > > > > > longer than first expected but we hope to have a fix available > > > > > > > soon. > > > > > > > > On Feb 6, 9:22 pm, "ScottPV" <[EMAIL PROTECTED]> wrote: > > > > > > > > > Any progress on this yet? > > > > > > > > > On Feb 1, 8:14 pm, [EMAIL PROTECTED] wrote: > > > > > > > > > > thanks for your help stuart. > > > > > > > > > > i have a similar issue when syncing recurring events. > > > > > > > > > > a recurring event (whether it has an end date or not) always > > > > > > > > > has the > > > > > > > > > time on phone out 1 hour from google calender. > > > > > > > > > > all one off or non-recurring events seem to be fine... > > > > > > > > > > oh yeah, im using a SE k610i and otherwise, the goosync > > > > > > > > > service is > > > > > > > > > sensational. > > > > > > > > > > cheers, paul > > > > > > > > > > On Feb 2, 7:30 am, "besty" <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > Thanks! > > > > > > > > > > > On Feb 1, 11:10 am, "Stuart - GooSync Support" > > > > > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > Hi, > > > > > > > > > > > > We're currently investigating this and similar issues. > > > > > > > > > > > > Once we have more information we'll get back to the group. > > > > > > > > > > > > On Feb 1, 2:54 pm, "besty" <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > > > Has anybody found out any information regarding the > > > > > > > > > > > > time-zone issues > > > > > > > > > > > > on a BlackBerry? I really want to upgrade my account > > > > > > > > > > > > but I find it > > > > > > > > > > > > hard to do so with this issue still at large... > > > > > > > > > > > > > On Jan 29, 1:29 pm, "besty" <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > > > > I am having the same issue with a BlackBerry Pearl > > > > > > > > > > > > > 8100. If I set > > > > > > > > > > > > > Google Calendar, GooSync and the BB to the same time > > > > > > > > > > > > > zone everything > > > > > > > > > > > > > appears correctly on the BB, but is off by 5 hours on > > > > > > > > > > > > > the Google > > > > > > > > > > > > > Calendar. If I adjust the GooSync time zone to GMT > > > > > > > > > > > > > the BlackBerry is > > > > > > > > > > > > > off by 5 hours, but event created on the BB appear at > > > > > > > > > > > > > the correct time > > > > > > > > > > > > > in Google Calendar. > > > > > > > > > > > > > > I too am using the latest version of Nexhaus. > > > > > > > > > > > > > > Am I missing something regarding time zones that is > > > > > > > > > > > > > causing this > > > > > > > > > > > > > issue? Any help would be really appreciated. > > > > > > > > > > > > > > On Jan 29, 10:29 am, "ScottPV" <[EMAIL PROTECTED]> > > > > > > > > > > > > > wrote: > > > > > > > > > > > > > > > I know there are other timing threads, but none > > > > > > > > > > > > > > like mine. > > > > > > > > > > > > > > > If I create a single appt on the BB 7130e and sync, > > > > > > > > > > > > > > it is always 5 > > > > > > > > > > > > > > hours off on Google calendar i.e. 9 am on the BB is > > > > > > > > > > > > > > 2 PM on Google. > > > > > > > > > > > > > > > But when I create a 10:30 am appt in Google, it > > > > > > > > > > > > > > syncs correctly to the > > > > > > > > > > > > > > BB. > > > > > > > > > > > > > > > Neither appt is recurring. I have tested with and > > > > > > > > > > > > > > without alarms, same > > > > > > > > > > > > > > results. > > > > > > > > > > > > > > > If I correct the 5 hour shift on Google and sync, > > > > > > > > > > > > > > the time is then > > > > > > > > > > > > > > correct on the BB. > > > > > > > > > > > > > > > Time is correctly set on both. Although if this was > > > > > > > > > > > > > > the problem I > > > > > > > > > > > > > > would assume it would be both ways, not one. I have > > > > > > > > > > > > > > the current > > > > > > > > > > > > > > version of Nexthaus. > > > > > > > > > > > > > > > Any suggestions. I want to take the early bird but > > > > > > > > > > > > > > not if sync is not > > > > > > > > > > > > > > working. > > > > > > > > > > > > > > >Scott --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
