Hi,
I believe this is my first time on lists.mozilla.org, so I take this
opportunity to greet all Mozillians and thank all of you for the work done for
Mozilla.
I have recently observed several worrying issues in Mozilla products and
processes. To summarize:
1. I realized I had been triggering issue #651945 for years. This issue was
reported in 2011 and presumably persists. Although Thunderbird could certainly
solve it or reduce its impact, Mozilla may not be responsible or completely
responsible for it.
2. The colossal cleanup effort I undertook after that realization caused me to
experience many more issues, which brought the number of issues I reported
against Mozilla products this year from 1 to 9.
3. Filing these tickets against Thunderbird exposed 2 meta-issues, which I also
reported, against bugzilla.mozilla.org.
4. From the 11 issues I filed as mentioned in items 2 and 3, 11 persist (to
the best of my knowledge).
5. 9 of these 11 persisting issues were marked as resolved.
1. Two of these have been flagged "WONTFIX" (will not be resolved).
2. The ticket in which I reported that bugs.mozilla.org allows tickets to
be marked as both WONTFIX and resolved is one of the 9 tickets which were
marked as resolved (and is still marked as invalid at this time).
3. Three of these were marked as incomplete, when there was no request for
any more information about these.
6. My account on bugs.mozilla.org has been disabled by another contributor who
has not provided a justification.
7. I realized item 6 weeks after the incident happened, even after the
contributor mentioned in item 5.3. I did not receive any mail informing me.
8. I realized item 5.3 while redacting this mail. I have not received any
notification alerting me that the tickets had been marked as resolved.
9. The tickets mentioned in item 5.3 were closed by a single person who knew that my account had
been disabled, in a period of 1 hour shortly after my account was disabled, months after the latest
ticket had been filed. The person responsible went as far as claiming that "reporter is
gone", and to apply the same magic to "fix" a fourth bug, filed years before.
10. There is no link to the contact point offered when a contributor's account
is disabled.
11. I requested to solve item 6 and asked about item 10 in the forwarded mail;
weeks later:
1. Item 6 seems to persist.
2. I received no answer to my question regarding item 10.
12. One comment on the issues mentioned in item 3 (
https://bugzilla.mozilla.org/show_bug.cgi?id=1288913#c6 ) was hidden, marked as
advocacy, when I fail to see any part of that comment as advocacy.
13. 2 tickets from those mentioned in item 5 (#1245340 and #1285748) had commenting
"restricted". Both restrictions ignore the usage guidelines for such
restrictions, which were set out by 1 of their violators. Both of the affected tickets
fail to explain how such an extraordinary measure could have been useful.
Given 11.2, I cannot exclude that items 6, 7, 8 and 11.1 are signs of a
systemic issue or tell the nature of that potential issue.
This flurry of incidents does not result from a [single] personal vendetta.
While some are responsible for several, several long-time contributors are
involved.
Are there measures designed to incite participants to solve issues? If so, was
thought given to unintended perverse consequences which such measures could
have?
Where can mails sent to [email protected] be found? What process do
contributors go through before being allowed to disable BMO accounts?
Otherwise, in general, what is in the plans to address the above issues?
-------- Forwarded Message --------
Subject: Account Disabled
Date: Sat, 17 Sep 2016 17:05:25 -0400
From: Filipus Klutiero <[email protected]>
To: [email protected]
Hi,
I cannot connect to BMO this week. When I try to, an "Account Disabled" page indicates
that my account has been "Disabled as per Bug 1288913", visibly by Byron Jones. The only
thing related I see in ticket #1288913 is the following, from comment #9:
unfortunately your activities here have left me with little choice but to
disable your account.
Please solve and/or explain which activities the above refers to.
By the way, where can mails sent to this adress be found?
--
Filipus Klutiero
http://www.philippecloutier.com
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