On Friday 19 May 2006 12:55, Simon Mara wrote:
> While a company shouldn't hinder a customer from switching packages, would
> you expect them to actively (i.e. to their own financial detriment) assist
> with the move? Does this happen in any industry anywhere in the world?
> (these weren't rhetorical - I'd be interested to know).

import/export capabilities work both ways.

If you as a software vendor are convinced your product is better than the 
competitors, why of course you would want standardized import/export 
facilities. I t would allow discontent users of other products to move over 
to yours.

If however you know well you have a crappy product and the only thing that 
keeps your customers paying is effective lock-in, well then you would object 
and hinder anything import/export, wouldn't you?

If this reasonable assumption is generally accepted, it would cast a dismal 
light on the current health software industry

Horst
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