On 19/05/2006, at 12:55 PM, Simon Mara wrote:
While a company shouldn't hinder a customer from switching
packages, would
you expect them to actively (i.e. to their own financial detriment)
assist
with the move? Does this happen in any industry anywhere in the world?
(these weren't rhetorical - I'd be interested to know).
There were a number of occasions that Totalcare assisted in the
export of data into another package, I was involved with one paid and
one that was done for free.
The rationale was that the clients were leaving anyway, and someone
else was much more likely to stuff it up.
Peter.
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