He's probably bald. David de Bhál www.v-practice.com ________________________________
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Horst Herb Sent: Thursday, July 27, 2006 8:19 PM To: General Practice Computing Group Talk Subject: Re: [GPCG_TALK] Re: AMH Response to General Practice Computing Talk On Thursday 27 July 2006 05:48, Peter Machell wrote: > I don't see any fault in what Thinus posted - just a childish over- > reaction to a bit of criticism that should have been taken as an > opportunity. Too right. If I had been that Mr Farrell (or whoever he spoke for), I'd have thought "Oh shit, we have stuffed up!". Three things I would have done immediately in damage control mode: 1.) Telling Thinus that because the contractual obligations were NOT obvious, he is not bound by the contract. (" ... we are a honest company respecting the principles of fair trade ..."). Because he enabled the company to realize their mistake, he would qualify for a free 3 year subscription though at the very least 2.) Correcting the web site so that the product descriptions CLEARLY point out a contractual period - and shutting it down IMMEDIATELY until the mistake is corrected 3.) Not even thinking remotely about charging any other existent customer past their initial first year contract - at the most sending them an invitation to continue their prescription. Point is that the AMH is a fine product. Most health professionals who tried it find it very useful, and would of course voluntarily continue subscribing as long as they continue finding it useful. What's the point in trying a few marginal dissatisfied customers to a contract they don't want and that yields peanuts to the company? At the very *best* it will just give the company a bad reputation. At the worst, it will provoke major voting with feet of customers with resulting financial losses Anybody in management not understanding such simple business principles might be better off flipping burgers or similar less demanding tasks. In my businesses, practice or otherwise, there would be no employment forpeople who grossly violate the principles of fair trade and abuse customers Now, if Mr Farell or whoever is controlling him would simply admit they had a bad hair day, acted without reflecting first, and unreservedly apologize for what has happened, we should still all be able to part as friends and maybe even continue some semblance of business relationship .... Horst _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.4/401 - Release Date: 7/26/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.4/401 - Release Date: 7/26/2006 _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
