Oliver Frank wrote:
How does switching off the fax machine help to make patients come back and/or pay for scripts and referrals?
We were receiving faxed requests from pharmacies for us to forward scripts. The onus was on us to have to contact the pharmacy to say no or to contact the patient to say they needed review. with no fax to send to, the pharmacist had to ring. He could then be told that the patient needed to make an appointment. We had specialists secretaries ringing and demanding we fax a referral. No fax hence the patient had to come to the surgery to pick up a referral. We do the referral the day it is asked for. The patient gets it when they come to the surgery. (sometimes for a specific appointment, sometimes for a fee which covers our administrative costs) Whatever the mechanism the patient has to come to the building and pay money for the service to be completed.
Are they doing this via ordinary unencrypted email, encrypted email or encrypted and automated using a clinical messaging system like Argus or one of its commercial competitors?
The specialist letters we are currently receiving are coming via a clinical messaging system. I think they are using Healthlink. (Hard to tell for certain, they all appear in the same "inbox") Gary -- Oliver Frank, general practitioner 255 North East Road, Hampstead Gardens, South Australia 5086 Phone 08 8261 1355 Fax 08 8266 5149 Mobile 0407 181 683 _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
