On Friday 22 September 2006 17:09, Simon James wrote: > But what if they required you to offer support and continually update the > program in line with feature requests/requirements etc? What revenue model > would you choose to compensate you for your ongoing time commitment?
I can't procvide such service as a busy full time GP. But if I am asked to implement additional features - my hourly rate is A$200, same as for any other work > Ad hoc time billing in your example may work, but sending an invoice to > 300-6000 sites for every programming change or support call would get a bit > arduous. If I make a change that would take 100 man hours = A$ 20,000 and I have 6,000 customers - I'd charge nothing; would feel silly sending a bill for less than $4 I'd wait until such changes accumulate to a number of hours worthwhile billing. If the software is good and it's documentation is good, there won't be many support calls if you price them accordingly - e.g. through a pay-per-minute hotline. If your software is bad, cstomers get sick of expensive support and walk away. I don't see get rich quick schemes as sustainable business model. A honest sustainable business will charge according to time and resources invested, and will value customer relations enough not to bother customers with peanuts. MYOB once tried to rip us off with some $200 for just updating tax tables. Now THAT is so shameless that I lack words describing it. As if I would charge $200 to change a band aid. Horst _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
