On Friday 01 December 2006 00:08, Andrew wrote: > > - "best service of any ISP in OZ" - any chance to substantiate this > > claim? > > 1. How many times has your ISP called you to say, "we had a network outage > last night, it was our fault so is it ok for us to go into our shared > clients premises and reset the ADSL modem and firewall to get them back > online" @ 8.05am ?
If I want to reset my modem, I press the reset button. Not that I would need to. Telstra is the only company in teh whole of Australia using a suprfluous moronic login system that causes endless trouble for customers and modems and limits the choice of modems considerably since the firmware has to support their proprietary nonsense. I simply don't get such network outages unless it is Telstra's fault anyway - but I get them less frequent than local Telstra customers because I don't need to use their faulty login system > 2. Support staff that take ownership of an issue and see it through to > completion even if it is Telstra's problem. The only tomes we needed support was when we requested complex routing (to make it possible that our load balancing router can use multiple WAN connection for both inboud as wellas outbound connections even if one connection is down) > 3. You get to know them by first name (over the phone and in person) not > because there are so many problems but because you have so many customers > with them who stay with them. Non sequitur > 4. Loan modems always avaliable even if you are using business grade stuff > like Cisco's. Never needed one - my modems never have failed me. But since they are so cheap, I always keep a spare one on the premises ($45 for a Netcomm replacement > 5. A fix it first and worry about the cost later attitude. Yeah. Because it is you who has to worry about the costs > 6. SMS messages to notify of outages before my customer notices the outage > and calls me. I have about one scheduled outage per year, lasting for minutes. It is advised by email well in advance - not that it would worry me, because the private plan saves so much money that I can afford multiple connections with different providers See - you are happy that Telstra fixes problems for you that others simply don't get in the first place. You probably would be very grateful too to the man who would give you some headache tavblets in between hitting your head with a hammer. Horst _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
